Is that a cut and paste? The grammar makes it look like a scammer e-mail. My Verizon contract on my BB ended this past weekend, and I am ready to jump to the Moment the instant they (Samsung or Sprint) officially announce that it will get 2.0.
Soo that means that we don't get updates sent to our phone and we have to go to the Sprint store for them to do it every time we need an update?!
i just called sprint 3 different times about an os update just to be annoying and all 3 times was told there was no available update.
I called my store and was told to come on in, it will take like two minutes. But this was after she told me to try it from home and I said "my phone says there's no firmware update available" and that's when she said to come on in. I asked "is it 1.6?" and got "um sure, yeah." It's 15 degrees outside with 20mph winds, and I have finals to study for... so I'm not going. Especially since it sounded too good to be true anyway. See my sig.
i called my local repair center and just asked if there were any updates to the moment. and they said.... no updates at this moment..
that's BS. But, hey.. I got my (canned, nebulous) (non) response from samsung this morn. Thank god they cleared that one up. High-five.
I would suggest everyone here follow SamsungMobileUS (Official) on twitter and contact them with any problems or questions via Samsung Mobile USA (SamsungMobileUS) on Twitter . I have talked directly with Level 3 support staff at Samsung and they are actively making fixes for our problems... the crappy thing is that they will not give a date for a fix, but I feel it will be coming sooner rather than later the way the tech was talking.
Do we feel that twitter is the preferred contact method for that type of feedback? I'm all for it as it's easy, but I just want to make sure we don't think that email would make more of an impact. Thoughts?
Someone at Sprint called me just now to let me know their training info was incorrect and they don't have 1.6. False alarm But at least now we know a little more about how inept the customer support is...
Try emailing all you want... I only get the canned responses from their email line. Today, I just got a replacement device from a level 3 tech that responded to my query via twitter. Regards, BenHoltz
Alright, that's what I was looking for... an indication on how seriously they take their twitter account. It really varies from company to company (I should know, since part of what my company does is help our clients get on that bandwagon lol).
Well, from a business perspective, which would make more of an impact to you? Requesting that the manager speak to you in private so that you can explain and discuss the intricacies of your problem, which they may or may not choose to even see you in the first place (EMAIL). OR Going out in front of the business with a speakerphone, and making the issue known to everyone that has any interest (Twitter). Personally, I think Twitter will make more of an impact.
for what it's worth, a guy on twitter (@hcamn) just said this a minute ago: At this point, I'll take what I can get.
I couldn't care less about aGPS. I just want the actual GPS to work whenever I want it to instead of on its own.
