"Touch + to customize home screen"

[Android Question]

I have an LG Lucid 2 and I too have this message in the middle of my home screen and I can't get rid of it. I've called Verizon and LG and they are clueless. LG says they've never heard of such a thing. They only suggest I go to the store and have them check it. If someone knows something and can help, please reply.