started with i went to check the phone and it was running slow so i brought up all the apps and closed them. then more started popping up so i then shut the phone down and restarted it. when it went to boot it no longer played the verizon video and when it loaded. it kept saying it was having a ui issue. so i tried a factory reset with no success a few times. then it would no longer read my sim card. then i used rsd lite to install the original xml file on the phone. now i got the video back but now the touch screen doesnt work. i even tried downloading another copy from another person with no luck. i was running lollipop and just did a phone update a few days ago. any ideas? i havent tried the sim card yet since the screen is now dead.