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Support Unable to connect HTC Desire phone to HTC software

Discussion in 'Android Help' started by Alex Zammit, Mar 3, 2016.

  1. Alex Zammit

    Alex Zammit Lurker
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    Hi, I have been trying to connect my HTC Desire 320 with Android Version 4.4.2 to my computer with Windows 8 software. Unfortunately, HTC software is not recognizing phone. I have tried doing the following-

    1. I have enabled USB Debugging.
    2. I have uninstalled HTC synch, run Msconfig and disabled all.

    Can you help?
     

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  2. Hadron

    Hadron Smoke me a kipper...
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    I don't use the HTC software, but if you've uninstalled HTC Sync what HTC software are you trying to to use? I'd suggest downloading the latest HTC Sync Manager and trying that. Drivers are the commonest problem with Windows, which is why I'm suggesting trying this.

    I can't think why USB debugging would be needed (most owners wouldn't know how to turn it on so it would be pointless to require it).

    Have you tried a different cable or USB port? It's quite possible for a cable to work for charging but not data. You've not said what messages you get either, which might contain some clues.
     
    Jfalls63 likes this.
  3. Alex Zammit

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    Hi Hadron, Many thanks for your answer,

    1. I am using HTC software version 3.1.67.0
    2. I have enabled USB debugging as I read that this may posssibly solve problem.
    3. No I have not yet tried a different cable.
    4. Yes I have used a different port.
    5. you mentioned different drivers, can you advise which ones to download and also where I can find them.
     
  4. Alex Zammit

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    Hadron, I am not getting any messages, HTC software simply says 'No phone attached'
     
  5. Hadron

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    Usually installing the latest HTC Sync Manager will install the drivers. I actually don't use Windows, so have no direct experience of the driver problems.

    If the phone detects that the cable is connected, what other options do you have on the phone, e.g. if you pull down the notification slide is there an option to enable e.g. USB file transfer, or media connection, or similar? It might be that enabling something like that would help.
     

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