Do you have more info? Is it an unlocked unit? If it is and the Packet Data IS already on, Go into Settings > Wireless and Network > Mobile Data > look for something that says "APN Settings" and tap it...
...Then call your carrier and get the info the phone is asking you for.
I had trouble with that and had to call my carrier, reset some settings and then do a power down and play the battery for a minute. I think I started having the problem when installed juice defender. It seemed to correspond and I quit using it.
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