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Unable to sign into SharePoint App on Android Devices (iOS works fine)

Discussion in 'Android Apps & Games' started by Abel Gainer, Sep 2, 2019.

  1. Abel Gainer

    Abel Gainer Lurker
    Thread Starter

    We have an on premise SharePoint 2016 environment, users can sign into SharePoint using the App on any iOS device fine and can sign into SharePoint on Android devices when using the browser, however none of our users are able to sign in using the MS SharePoint App on an Android device.

    We can download the App, enter the correct URL but when we enter the login credentials get "There's no network connection, Make sure you're connected to a Wi-Fi Mobile network and try again"

    I have tried 4 different mobile devices with no luck

    I have tried Mobile Data, public Wi-FI, Corporate Wi-Fi with no luck

    We have tried force stopping the app, clearing the cache, uninstalling, rebooting the device and re-installing the app.

    I stress this issue is only affecting Android devices when trying to sign in via the SharePoint App. This is not specific to a single user or device.

    Does anyone have a fix for this very frustrating issue?



    Attached Files:

  2. Best Answer:
    Post #3 by mikedt, Sep 2, 2019 (1 points)

    1. Download the Forums for Android™ app!


  3. Dannydet

    Dannydet Extreme Android User

    Contact the developer of the SharePoint app, the fault is on their end
    mikedt likes this.
  4. mikedt

    mikedt 你好

    SharePoint is developed by Micro$oft....part of their Office 365...so any fix would have to come from them.

    It sounds like you've done everything you can to solve the problem. Have you contacted their customer support about it? You are paying an Office 365 subscription for it?
    #3 mikedt, Sep 2, 2019
    Last edited: Sep 2, 2019
    Dannydet likes this.
  5. svim

    svim Extreme Android User

    Dannydet likes this.
  6. Abel Gainer

    Abel Gainer Lurker
    Thread Starter

  7. Abel Gainer

    Abel Gainer Lurker
    Thread Starter

    We are using SharePoint 2016 on premise and don't subscribe to Office 365, I have tried contacting MS Support but so far they have not really been able to help, thanks
  8. Abel Gainer

    Abel Gainer Lurker
    Thread Starter

    Thanks, I have contacted the app developer and awaiting their response
  9. Abel Gainer

    Abel Gainer Lurker
    Thread Starter

    Hi All, I contacted the developer and it was a Mobile app issue with on premise SharePoint installations, a new version has been released and is now working.
    Dannydet and mikedt like this.

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