Not true, the agent is not the claims adjuster, and the policy language dictates the coverage, not what the agent says. Now, he may have an E&O claim against his agent if he provides incorrect coverage information, but he would have to have some sort of documentation that he was told something was covered when it wasn't. A personal articles floater is made a part of your HO policy, and may be amend the policy's causes of loss to be a bit broader than the standard HO coverage, but again - things like dropping your phone and water damage are rarely, if ever, covered. The HO policy is a standardized ISO form, and any company-specific forms (such as the personal articles floaters) must be filed and approved in their respective states for use, so you may see some variance by state. The point is...read your policy, and know what it says. Most people who depend on their HO policy for coverage on a mobile device end up mad because it doesn't cover some very common causes of loss, even with endorsements specifically tailored to mobile device coverage. I'm licensed with 112 carriers, and I haven't seen one yet that I would drop my Asurion coverage for.