I have had nothing but trouble with my Eris ever since the OTA update. I have never rooted to even tried, so anyways I have talked to them many times about this and today, they asked me if I would like to get a different phone and I said YES! For some reason I was told she could not let me get the new DROID X, that's not really a big deal to me anyways, since the phone is HUGE, so I am getting the Incredible and I was also told that the phone would be here by three tomorrow, even know the website says ships buy 8/2. I guess they have a few in stock for just this situation. I will let everyone know if it does get here tomorrow or not.