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Support Why Why Why...is there Dust under my New Droid X screen?

Discussion in 'Android Devices' started by sean76, Oct 22, 2010.

  1. sean76

    sean76 Well-Known Member
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    THE BOSS
    NYC
    Are you kidding me? My Evo..no dust..My Incredible..no dust..
    My Brand Spanking new Droid X..DUST UNDER THE SCREEN..WTF!
    I'd expect this on my old blackberry 8300, but a Moto/VZW Flagship Android device..Come on!
    Anyone else???
     

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  2. mezdup

    mezdup Well-Known Member
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    lol, what are you talking about? under a screen protector? or behind the actual screen. if it's the latter then that is probably the most ridiculous complaint i've ever heard about anything.

    edit: not saying that your complaint is ridiculous, but that i've never heard of such a thing.
     
  3. moondrius

    moondrius Well-Known Member
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    Get used to it motorola has no quality control. I am having my 6th droid x sent to me since launch day. Screen problems, dust under the screen, gps problems you name it. As much as I liked my droid 1 I will not be buying anything motorola again.
     
  4. sean76

    sean76 Well-Known Member
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    Screen protector? No my man, the screen itself! That's quality control for ya...
     
  5. I'm genuinly surprised to hear that. Not that I'm a Motorola fan boy, but I've been very impressed with the build quality of this phone. Well, call em up and give em an earfull is all I can tell you. :)
     
  6. Fate0n3

    Fate0n3 Well-Known Member
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    I feel your pain man... I have been with Verizon for 2 weeks now and I got my 5th one today lol.... Hopefully this one last for awhile... Dust under the screen was an issue I hoped these phones did not encounter.
     
  7. sund0wn

    sund0wn Well-Known Member
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    I work in an office. It has a window, but it isn't
    In a house, near some mountains.
    build quality of this phone is great. dust ends up under every smartphone screen. it happened to my iphone too.

    it happened to my x, and i took it apart and cleaned it with my glasses lens cleaning cloth. it woulda driven me nuts to not clean it out. taking it apart really isnt too bad. it's just a few screws.

    although, if you dont have experience with taking electronics apart, i would hold off. it is easy to crack the digitizer. best to use a wedge if you have one.

    it was fun to figure out on my own, but i found a video here if you're interested.

    http://www.youtube.com/watch?v=wo7dXyJhL1U
     
  8. moondrius

    moondrius Well-Known Member
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    I would return it at the 30 day mark if you still dont have a good one. Verizon got me on that one and refused to get me a phone that worked. I was given an early upgrade due to the trouble. Today I got a rep that agreed to send me a new in box one due to all of my trouble.
     
  9. dylo22

    dylo22 Well-Known Member
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    Oh Man...Sean76, I remember you from the incredible forums. You've been through a lot phones. Is there one that you didn't have major problem with?
     
  10. sean76

    sean76 Well-Known Member
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    THE BOSS
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    LOL...I still have the incredible! Just wasn't really using it that often. I guess its just expected these days with the way so many devices are mass produced. But I'm pretty surprised at moto..I thought the phone felt like a tank, thought build quality felt top notch. Not the case when u start finding dust under the screen. Oh well, thats the breaks!
     
  11. moondrius

    moondrius Well-Known Member
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    I talked to a Motorola support supervisor and he confirmed that the refurb devices being sent out are going to have issues and are not "certified like new". Basically they are taking in bad phones, cleaning them up and sending them back out as if they were not flawed.
     

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