Hey all,
After going through two differnt phones with some serious flaws other then the GPS i started to worry about the QC being done on the Captivate. I asked my ATT rep if the 30 day was resetting everytime i turned in a broken device and was suprised to find out it was not. This means we have 30 days period to get a working device or we are going to get stuck with the samsung warrenty which will cuase insane delays/shipping issues(not to mention we will be getting refurbished devices! i didnt pay 300$ for a phone to get a used one!). I was able to return the device for a full refund but only becuase of this known GPS issue(which was not the reason i wanted to return the phone, but had to use this reason to avoid the restocking fee...). So if any of you are concerned with your phone i suggest returning it for a full refund before the GPS is sorted out... or you may get slammed with a restocking fee for a device that is not up to par. I really loved my Captivates... and i really wanted them to succeed but with all the issues floating around and the issue i myself was haveing... it just seems like a bad gamble... who knows how long it will take for these to start haveing hardware failures.... when the inital QC was this bad. Again i am not trying to bash Samsung they are a good company... with desent support... i just feel they really dropped the ball on this one.
Mathieas
After going through two differnt phones with some serious flaws other then the GPS i started to worry about the QC being done on the Captivate. I asked my ATT rep if the 30 day was resetting everytime i turned in a broken device and was suprised to find out it was not. This means we have 30 days period to get a working device or we are going to get stuck with the samsung warrenty which will cuase insane delays/shipping issues(not to mention we will be getting refurbished devices! i didnt pay 300$ for a phone to get a used one!). I was able to return the device for a full refund but only becuase of this known GPS issue(which was not the reason i wanted to return the phone, but had to use this reason to avoid the restocking fee...). So if any of you are concerned with your phone i suggest returning it for a full refund before the GPS is sorted out... or you may get slammed with a restocking fee for a device that is not up to par. I really loved my Captivates... and i really wanted them to succeed but with all the issues floating around and the issue i myself was haveing... it just seems like a bad gamble... who knows how long it will take for these to start haveing hardware failures.... when the inital QC was this bad. Again i am not trying to bash Samsung they are a good company... with desent support... i just feel they really dropped the ball on this one.
Mathieas