Looking for advice for those have exchanged their captivate for a new one

[picklesNICKLES]

I am hoping to exchange my launch captivate for a new model from a more recent shipment. The battery life is pretty bad and the GPS will not work no matter how many tricks I go through.

So, for those who have exchange their phones for a new one, what have you said upon going into the store? I just want to be able to say the right things so that the store employees won't give me a hard time.


Thanks again!

 

[mongstradamus]

I am hoping to exchange my launch captivate for a new model from a more recent shipment. The battery life is pretty bad and the GPS will not work no matter how many tricks I go through.

So, for those who have exchange their phones for a new one, what have you said upon going into the store? I just want to be able to say the right things so that the store employees won't give me a hard time.


Thanks again!

I just got an replacement phone , and gps lock was pretty quick, but I also did an full restore of my old captivate and was getting same gps lock times around 4-5 seconds

 

[MrTony]

I exchanged mine this Saturday. I just told them that GPS was spotty and I wanted a new one. I was within my 30 days so they don't really ask any questions.

On the plus side - this one does lock faster and the battery is a LOT better!

 

[fmichigan]

Returned mine and got one that was shipped to the ATT store on 7/23 vs the first one I got which was delivered 7/15.

GPS works now out of the box.

 

[mongstradamus]

did some more testing old captivate was taking 16 seconds to lock and new one took 8 i am just hoping new one will stay fast on the lock

 

[MassacrMan]

Just tell them its a phone issue, you will get a new one for no charge and no restocking fee. Did that today and was outta there in 15 min.

 

[picklesNICKLES]

Thanks for the replies!

Since I'm well within the 30 days (like everyone else) hopefully things will go smoothly.

 

[dafthero]

i'm about to do the same thing. any suggestions for backing up my contacts, etc so that it's not a headache to put all that back in?

 

[mongstradamus]

i'm about to do the same thing. any suggestions for backing up my contacts, etc so that it's not a headache to put all that back in?

i alwasy just backed up contacts via google contacts but i know thats a messy way to do it

 

[lilbluu]

did anyone try to exchange w/o unroot/not restoring? did they look through the phone to check for any of that stuff?

 

[pogiewun]

for the people that replaced their phones for a new one, do you have to purchase all the apps that you paid for again?

 

[Loremonger]

for the people that replaced their phones for a new one, do you have to purchase all the apps that you paid for again?

I was wondering the same thing. I guess I could just back up my apk files before exchanging.

 

[Chew]

Apps are tied to your Google account and not the phone.

 

[Gardenpapaya]

My story is the same as everyone else's

I returned it said it , they didn't ask , much just enough for their records .
As long as its in the 30 days you can pretty much return it for any reason.

I was out in 10 minutes with a new ( much faster ) Captivate . I took my launch day model back due to stutter & lag mainly

Im doing 3 complete drains / recharges of the battery before making any comments on battery life with this new one .

PS : If you rooted and think you may get an overzealous AT&T guy , put a lock pattern on your phone and say you are returning it because it wont unlock ( conveniently inputting the wrong pattern each time ) .

 

[Dieabolical]

I am going to exchange mine today as well. I got it immediately the day it was released, and the battery life has been poor. GPS hasn't been an issue at all, and has been working perfectly. The battery life, I cannot live with though. I tried everything: charge and discharge a few times, have ATK installed, and the screen isn't on most of the time. I am not a power user and it will be dead within 24 hours. Today, for example, I took it off the charger at 6:30am (full charge) and now its 10:30am with 80% battery left. I haven't done a whole lot today either.

 

[mota]

I think I'm going to that to mine today. I dropped mine and it scratched the back. I'm just going to tell them that its battery sucks and GPS is not working. some other shit like that. Only problem is I removed the ATT bloatware and don't really know how to put that stuff back on. But i don't think it really matters...

 

[Wakefield]

I was wondering the same thing. I guess I could just back up my apk files before exchanging.

Log into your google account. Search for the app and it will say "purchased" next to it. You can then re-download it

 

[Dieabolical]

Do you think there will be a restocking fee if there is an actual issue with the phone? Moral wise, it should be no, but then again.....