I've had virgin mobile for about 6 months or so.. and i've yet to have a smooth transition through my due date
i've tried adding my credit card to autobill on the due date.. but this completely cuts out my texting and data for that day.. and it starts working at midnight (the next day)
i've tried buying a top-up card and paying manually through the website the day before and on the due date.. i get the texts saying i added a topup amount and i get another text saying i paid my bill and my account balance changes from 25$ to 0$ .. but the minutes never reset to 0/300 until i call in and they give me a different response everytime of something that i didn't do.. or that didn't work or whatever and they have to reset it for me.
there has to be some way to smoothly do this so you aren't losing your data for an entire day without having to contact them.. or at least i would hope so.
has anyone found a solution on how to pay.. what links to specifically click on the website so it goes through correctly?
i've tried adding my credit card to autobill on the due date.. but this completely cuts out my texting and data for that day.. and it starts working at midnight (the next day)
i've tried buying a top-up card and paying manually through the website the day before and on the due date.. i get the texts saying i added a topup amount and i get another text saying i paid my bill and my account balance changes from 25$ to 0$ .. but the minutes never reset to 0/300 until i call in and they give me a different response everytime of something that i didn't do.. or that didn't work or whatever and they have to reset it for me.
there has to be some way to smoothly do this so you aren't losing your data for an entire day without having to contact them.. or at least i would hope so.
has anyone found a solution on how to pay.. what links to specifically click on the website so it goes through correctly?