if you read my previous posts. I talked about how I was getting a lot of choppiness in my calls. I found out that my brother is getting the same issues with his phone. and we are in a area with the best coverage. we live in Brooklyn new York. he has a Samsung freeform 2. I have an optimus obviously. sometimes I call the automated machine (611) and it gets really choppy that you can't hear a single thing. we both are experiencing choppiness. I tested his phone and it cuts out like mine. so I guess my phone isn't defective?