Summary: Problems with Google Play, can only see a Market App, and no Google play. Market app misbehaves as shown below.
I can see a Market app but no Google Play app, searching through the entire installed apps list. Loading the market app results in a policies page for Google Play being shown, and nothing else, no Accept or Decline buttons to continue further. See below for detailed explanation of the problem.
I have a HTC Desire HD
Android 2.3.5
Market App Version: 2.3.6 (From Manage Apps)
Steps to recreate:
1) Turn on phone.
2) Press Home button to show home screen
3) Press Menu, then All Apps.
4) Click on Market.
Expected results user should see ( i am guessing here, as it hasnt worked for me):
Market App loads, and then should display some sort of welcome to Google Play, and shows Accept and Decline buttonts to Google Play terms and conditions.
Actual Results that the user sees
Market app loads, and very briefly shows a screen with "Loading..." and two buttons, "Accept" and "Decline."
HOWEVER, This screen then disappears in a split second, when a browser window is loaded, showing the "Google Play Business and Program Policies."
Scrolling through the page, there is no link or button to Accept or Decline the terms or go anywhere else. The only links at the bottom are the page footer links including Google copyright, Privacy and Terms, and Help.
Resolutions steps attempted
HTC and the help on the Web suggested the following, with no luck.
- Restart the phone.
- Restart the phone by pulling out the battery while phone is on. Wait 12 seconds, then replace battery and start phone.
- Go to manage applications, and Clear Cache and Clear Data.
- Reset phone to factory settings.
- Reset phone to factory settings, and setup Google account, then try Market app again. Stil same problem.
- Reset phone to factory settings, and SKIP Google account login/linking to phone. Clicking on Market now asks to login to Google but still loads the web page with the terms and no accept/decline button.
- THEN (getting more frustrated, can you tell?) I reset phone to factory settings, logged in with another Google Acccount (as i thought maybe a settings flag has been corrupted in my account, causing Market/Play not to work. STILL no luck, and results in same problem.
I have emailed Google, will see what happens with that, I have scoured the web and Google Help for anyone else having these problems, but could not find anything, apart from some issues with Motorola I which seem unrelated.
I called Vodafone, who tried their best to help, but it seems to be more a Google problem. They did however find this forum post, which is great, as its the first one ive seen that shows that someone else is having this issue, and that its not something specific to me.
Is there anywhere I can post this defect report officially?
I can see a Market app but no Google Play app, searching through the entire installed apps list. Loading the market app results in a policies page for Google Play being shown, and nothing else, no Accept or Decline buttons to continue further. See below for detailed explanation of the problem.
I have a HTC Desire HD
Android 2.3.5
Market App Version: 2.3.6 (From Manage Apps)
Steps to recreate:
1) Turn on phone.
2) Press Home button to show home screen
3) Press Menu, then All Apps.
4) Click on Market.
Expected results user should see ( i am guessing here, as it hasnt worked for me):
Market App loads, and then should display some sort of welcome to Google Play, and shows Accept and Decline buttonts to Google Play terms and conditions.
Actual Results that the user sees
Market app loads, and very briefly shows a screen with "Loading..." and two buttons, "Accept" and "Decline."
HOWEVER, This screen then disappears in a split second, when a browser window is loaded, showing the "Google Play Business and Program Policies."
Scrolling through the page, there is no link or button to Accept or Decline the terms or go anywhere else. The only links at the bottom are the page footer links including Google copyright, Privacy and Terms, and Help.
Resolutions steps attempted
HTC and the help on the Web suggested the following, with no luck.
- Restart the phone.
- Restart the phone by pulling out the battery while phone is on. Wait 12 seconds, then replace battery and start phone.
- Go to manage applications, and Clear Cache and Clear Data.
- Reset phone to factory settings.
- Reset phone to factory settings, and setup Google account, then try Market app again. Stil same problem.
- Reset phone to factory settings, and SKIP Google account login/linking to phone. Clicking on Market now asks to login to Google but still loads the web page with the terms and no accept/decline button.
- THEN (getting more frustrated, can you tell?) I reset phone to factory settings, logged in with another Google Acccount (as i thought maybe a settings flag has been corrupted in my account, causing Market/Play not to work. STILL no luck, and results in same problem.
I have emailed Google, will see what happens with that, I have scoured the web and Google Help for anyone else having these problems, but could not find anything, apart from some issues with Motorola I which seem unrelated.
I called Vodafone, who tried their best to help, but it seems to be more a Google problem. They did however find this forum post, which is great, as its the first one ive seen that shows that someone else is having this issue, and that its not something specific to me.
Is there anywhere I can post this defect report officially?