Don't make promise to customers you cannot keep, otherwise the FCC will come looking for you
I've been lied to for the last time by TMobile, they have made me look like a fool of myself by making me contact Samsung demanding an upgraded phone due to my 4th defective Galaxy S2 only to find out they don't have any control over that.
Then get promised that they would replace my phone for the 5th time for the white S2 the one I originally wanted from the beginning. A note was made in my account from Tier 3 tech support and yet they refuse to uphold their promise.
Then insults me by telling me he'll deduct $10 from my bill for the months worth of trouble they put me through from contacting Samsung, to almost making a supervisor cry because how useless they were, to sitting in the store for 2hrs to only find out that nothing could be done.
How do I feel insulted? Well let's see to me it's like a slap in the face like they'll deduct $10 because they don't think I can pay my bill when I been putting up with their sorry ass for 3yrs.
So the last few words from this "manager" was that he couldn't even replace my phone even though I DO have insurance on it he says I haven't paid my bill which isn't due until Friday, never had this issue before and to me this was his excuse to back out of the conversation as I told him before that I would be contacting the FCC.
Once I brought them up, they hung up on me.
go get em FCC get you some filthy TMobile!
/rant
Sent from my SGH-T989 using Tapatalk 2
I've been lied to for the last time by TMobile, they have made me look like a fool of myself by making me contact Samsung demanding an upgraded phone due to my 4th defective Galaxy S2 only to find out they don't have any control over that.
Then get promised that they would replace my phone for the 5th time for the white S2 the one I originally wanted from the beginning. A note was made in my account from Tier 3 tech support and yet they refuse to uphold their promise.
Then insults me by telling me he'll deduct $10 from my bill for the months worth of trouble they put me through from contacting Samsung, to almost making a supervisor cry because how useless they were, to sitting in the store for 2hrs to only find out that nothing could be done.
How do I feel insulted? Well let's see to me it's like a slap in the face like they'll deduct $10 because they don't think I can pay my bill when I been putting up with their sorry ass for 3yrs.
So the last few words from this "manager" was that he couldn't even replace my phone even though I DO have insurance on it he says I haven't paid my bill which isn't due until Friday, never had this issue before and to me this was his excuse to back out of the conversation as I told him before that I would be contacting the FCC.
Once I brought them up, they hung up on me.
go get em FCC get you some filthy TMobile!
/rant
Sent from my SGH-T989 using Tapatalk 2