So the other night my incredible completely crapped out on me and after having spent about 6-8 hours talking with verizon about it and standing at the store they determined that i just got a bunk phone. I explained to them that i ordered this phone had to wait 3 weeks just to get it only to have it break down on me a week later and now that that i have to wait another 3 weeks just to get a replacement just seemed really unfair to me and they felt really bad for not being able to help me. So they did everything they could to correct the situation.
Normally they would have just done a 30 day worry free replacement on it but none of the warehouses have any phones and there are no certified like new in the warehouse either. So while at the store we called up phone support to see if they could help but all the guy on the other end kept saying was "oh yeah well we should be able to ship you one out in the next day or two" or "well yeah when you get a phone later this week in your store just give it to him" being completely unaware of the backorder low supply situation. So naturally both the agent and I were getting frustrated. Now, I dont know if the gal at the store was trying to win me over as a customer because she felt sorry for me or if she was getting her little revenge at verizon for laying her dept off at the end of july but either way she completely refunded my original purchase.
Long story short: I GOT A FREE DROID INCREDIBLE out of all this!
I still have to wait for a new one to arrive but im still excited saving myself $300 plus i still get the $100 rebate money back. Only crappy part about all of this though is getting to play with such an awesome phone and then being degraded back down to a simple flip phone that doesnt even have a camera on it is really really really just guh!
So yeah sorry for my poor grammar and lack of structure here im still excited about all this and yeah just wanted to share my awesome but frustrating experience with all of you.
Normally they would have just done a 30 day worry free replacement on it but none of the warehouses have any phones and there are no certified like new in the warehouse either. So while at the store we called up phone support to see if they could help but all the guy on the other end kept saying was "oh yeah well we should be able to ship you one out in the next day or two" or "well yeah when you get a phone later this week in your store just give it to him" being completely unaware of the backorder low supply situation. So naturally both the agent and I were getting frustrated. Now, I dont know if the gal at the store was trying to win me over as a customer because she felt sorry for me or if she was getting her little revenge at verizon for laying her dept off at the end of july but either way she completely refunded my original purchase.
Long story short: I GOT A FREE DROID INCREDIBLE out of all this!
I still have to wait for a new one to arrive but im still excited saving myself $300 plus i still get the $100 rebate money back. Only crappy part about all of this though is getting to play with such an awesome phone and then being degraded back down to a simple flip phone that doesnt even have a camera on it is really really really just guh!
So yeah sorry for my poor grammar and lack of structure here im still excited about all this and yeah just wanted to share my awesome but frustrating experience with all of you.
no offense guys
