No you are abosolutely NOT doing the right thing by keeping your phone. I will explain to you why.
The moment I found out my phone is having multiple problems, and that I'm not the only person with this problem, I immediately joined this forum and stated my problems. Then within minutes I looked up a way to let the big guys at Sprint know. I emailed sprint at the email address listed at noevofee.com.
I was immediately contacted by sprint. In my email to them, i asked them if I do get a replacement evo, is sprint willing to restart my 30 day trial from the day I get my new replacement evo, and not the day I got my original defective unit. I was told NO. 30 days would be from original evo purchase. Their rationale is that they would then have to refund all fees for beyond 30 days. For example, if you get your replacement evo on day 30, then they extend this for another 30 days, their argument is that you get to cancel in the second month, with no fees.
Well sprint, i'm not asking you to do this. I'm asking you to extend my 30 days from the day I get my replacement phone. If I decide in my 2nd 30 day run to leave sprint, I will happily PAY for the prorated usuage that you encountered after my initial 30 days. However, you must take the phone back, give me my first 30 days for free as advertised, and don't charge me an early cancelation fee. Is this too much to ask from a company that I strongly believe knowingly is continuing to sell a defective product. This should be implemented for all evo buyers! I'm 100 percent certain the top people and the ceo know what is going on, but too much money is invested to pull out and do a recall. This should be a crime.
So sprint, give me an additional 30 days once i get my new evo, and If I decide to leave, I'll pay for service i used past 30 days, you just refund my first 30, and no early cancellation fee. I think thats fair!
So, here is the other criminal act. I called two sprint stores near me, to see if I could get a replacement yesterday. Both sprint stores told me they are completely sold out. I found it odd though... the conversation went a little something like this:
Sprint: "sprint pcs"
Me: "hi do you guys have any evo's in stock?"
Sprint "are you a new or existing customer"
Me "I'm actually an existing evo customer, but i'm having problems with my phone, i'd like to switch it for a new one"
Sprint "oh no we are sold out"
So then I call another store near me, same weird conversation. This time I get smart and call back a little bit later to the same store, this is the new conversation I get.
Sprint "thanks for calling sprint"
Me "Hi, do you have the evo in stock?"
Sprint "are you a new or existing customer"
THis is where I get smart and I said new.
Me" I'm a new customer"
Sprint "yes we have evo in stock, but you better hurry and get down here fast, we will probably sell out soon"
I am not kidding, thats what the guy said. So now, magically they have them in stock for new customers, and I also better hurry because its going to sell out. Sounds like they are not only lying to existing evo customers with defective units, they are trying to act like this phone is in such high demand to new customers.
So I called customer service and reported this unethical business practice.
So let me get this straight. Sprint stores lie to me, tell me the product is essentially out of stock. So lets just say, I need to wait till day 29 for the store to be back in stock? Then on day 29 I get my new evo, and I have 1 day left of my 30 day trial? Then i'm locked into sprints mercy for 2 damn years?
YA RIGHT, FU SPRINT.
After that, I'm 99.9999 percent sure i'm leaving sprint. I'm waiting for saturday to get my new phones for free from T-mobiles free fathers day sale.
If you guys sit on your ass, and let this unethical company screw you over, then at the end of the day you WILL get screwed. EMAIL THE TOP EXECS, take your phone back. Return it, don't even wait for a new batch. if you want the EVO that badly, you can always come back like 3 weeks later, join again, and your 30 days might restart i'm assuming.
You are the consumer, you can't let an unethical company keep doing this to it's customers.
Sprint you are not too big, I'm not afraid of you, and big companies in recent years have gone out of business. So yes you need to be afraid of the little customer, because I'm not sitting here taking your bullshit. YOU SOLD ME A DEFECIVE PHONE, and I have very strong feeling, your company knows very well the truth, you just have too much invested to stop the sell of the phone and do a recall.
I URGE YOU, EMAIL SPRINT AT THOSE EMAILS, RETURN YOUR PHONE. THEN THE COMPANY WILL LISTEN.