Hey everyone, this is really bugging me and I cant figure it out. Hope someone has some answers.
My phone storage is only about 32gb capacity but for some reason 30gb is taken up by system/user data.
As you can see by my screenshots, if they have uploaded correctly, is that about 10gb is accounted for in user data. So thats 20gb of mysterious files taking up all the space on my phone.
I tried to get more information by downloading an app called 'storage truth', and have uploaded a screen shot of the results from that as well. It mentions Knox on some of the storage paths which is weird, I don’t even have that installed.
Anyways I really don’t want to factory reset my phone so I hope someone has some answers but I cant find anything in the standard file searching apps and my phone is not rooted.
There is one possibility I was thinking of, I often connect my computer to my phone and transfer files via usb. I have a mac and I have noticed that when deleting files off a usb stick from my mac, the files disappear but the storage space is never restored, eventually I have to just format the usb stick. So I am thinking maybe something similar has happened with my phone when I have deleted files off my phone using my mac, what do you think?
My phone storage is only about 32gb capacity but for some reason 30gb is taken up by system/user data.
As you can see by my screenshots, if they have uploaded correctly, is that about 10gb is accounted for in user data. So thats 20gb of mysterious files taking up all the space on my phone.
I tried to get more information by downloading an app called 'storage truth', and have uploaded a screen shot of the results from that as well. It mentions Knox on some of the storage paths which is weird, I don’t even have that installed.
Anyways I really don’t want to factory reset my phone so I hope someone has some answers but I cant find anything in the standard file searching apps and my phone is not rooted.
There is one possibility I was thinking of, I often connect my computer to my phone and transfer files via usb. I have a mac and I have noticed that when deleting files off a usb stick from my mac, the files disappear but the storage space is never restored, eventually I have to just format the usb stick. So I am thinking maybe something similar has happened with my phone when I have deleted files off my phone using my mac, what do you think?