Are you able to return a phone under JUMP?

[DILands]

If so - what's the process? I got the S6 yesterday - nice phone - maybe I'm getting o;d - but it's not all that special for me.

 

[kate]

Their return policy doesn't mention any restrictions for JUMP, and says you have 14 - 20 days to return it depending on where you bought it.

More info: T-Mobile device return FAQ.

 

[dontpanicbobby]

That's good to know! Thanks kate.

 

[DILands]

Thank you Kate

 

[bg1287]

How about a zero down phone?

 

[kate]

Their return policy appears to include all phones, so a zero down phone would also be 14 - 20 days to return it depending on where you bought it.

It does say you might have to pay a $50 restocking fee for a smartphone though.

 

[bg1287]

Well I purchased mine online

 

[767pilot]

Their return policy appears to include all phones, so a zero down phone would also be 14 - 20 days to return it depending on where you bought it.

It does say you might have to pay a $50 restocking fee for a smartphone though.

Why can't you just use your jump to go on to the next one?

 

[kate]

Why can't you just use your jump to go on to the next one?

I suppose you could, but according to the JUMP policy that would require you to pay for half the price of the phone when you trade it in. I'd rather pay $50 to return it then $300.

 

[767pilot]

I suppose you could, but according to the JUMP policy that would require you to pay for half the price of the phone when you trade it in. I'd rather pay $50 to return it then $300.

I'm new to T mobile, but the way that they explaine dit to me there is jump and jump +. Jump requires the 50% and you are allowed two jumps a year. The normally more expensive but now the same priced jump+ does not have that limitation.

Waiting for the delivery of my new s6. Wanted the Note 5 but couldn't pass up the $10 a month special.

 

[767pilot]

Well I purchased mine online

When I ordered mine on Sunday they said if it was an online order you had a 20 day window with no restocking fee.