Carrier unlocked - stuck OTASupport

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  1. Jarlsberg

    Jarlsberg New Member


    I just bought a HTC One and I was notified about a 1.47MB v5.0 update that contains "bug fix to let you install the latest system upgrade successfully."

    However when I click install the updater is stuck on:

    "Downloading (1/1)
    Application: Software updates
    Download in progress
    0% 0.0MB/1.46MB"

    The phone was unable to update from the start (first thing I did after unboxing was to check for updates). I've tried to restart the phone, and I have checked if I have internet connection.

    Does anyone have any idea what could be wrong? It sucks to be stuck on 4.1.2 when 4.2.2 has already been rolled out and been available for a while in my area :(

  2. KOLIO

    KOLIO Guides Guide

    WELCOME TO ANDROID FORUMS Jarlsberg! :party:

    Does the phone still work,even though the update download is stuck?

    Have you contacted HTC or TELENOR regarding the update?
  3. marctronixx

    marctronixx Moderator Moderator

    reset to factory if you have not done so. I also ASSume you are not rooted.

    you can also try wifi instead of cellular if available.

    if that does not work, take the device back to the shop of purchase. the phone is too new to have these issues.
  4. Jarlsberg

    Jarlsberg New Member

    Thanks. Everything is functioning as it should, it's just the silly updating that is stuck at 0%. I haven't contacted anyone yet, but my carrier has nothing to do with my phone because I bought it unlocked.

    I've reseted everything that is possible to reset, and you assumed correctly: my phone is not rooted.

    I tried both wifi and cellular and nothing seems to download the system update. I guess I should also mention that I can not connect to HTC servers, idk if that might be a part of the issue. I do have internet connectivity on my phone though, and DLing/installing apps went really smooth.

    EDIT: I'll return the phone on monday then, thanks for the replies :)
  5. marctronixx

    marctronixx Moderator Moderator

    even if carrier unlocked, you can still return the device. the shop you purchased from has a grace period, no?

    You are connecting to someone's servers since you have an update waiting. a factory reset should clear your phones cache of any tangled/stuck OTA and allow you to re download.
  6. Tlicious1020

    Tlicious1020 On Probation

    He said he can't connect to the HTC Servers. I would call HTC to make sure the problem isn't on their end before you return the phone. If their servers are down you can't update your phone.
  7. rdw53

    rdw53 New Member

    Purchased an unlocked HTC One from HTC when I was in the US last week. Now here in Vietnam and getting a system update 1.29.1540.17 available message. When I click to tell it to d/l there is a quick downloading icon and then the phone sits with a red triangle & ! symbol on the screen. After a bit it reboots but soon after tells me the same update is available.

    Any input would be greatly appreciated.

  8. marctronixx

    marctronixx Moderator Moderator

    contact the carrier you are using or go directly to the carrier's shop and get the update at the store.
    rdw53 likes this.

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