Help Completely No Sound At All

[Krystle88]

Hello~ New member here! :hello:

I've been having this problem for about a month now, and it's driving me crazy. :argh:

Randomly, my S3 will have no sound at all; that includes notifications, messages, incoming calls, alarms, and I won't even be able to play the music in my phone because it says it 'does not support', when in fact it plays fine.

And before you suggest me to try the Blocking Mode, I already did. roud: I never activated the Blocking Mode since I got the phone last year, but I checked the settings anyway, and true enough, all options were disabled.

It's really troublesome because I miss phone calls and am totally oblivious to messages until I check my phone. I even almost overslept for work/meetings because the alarm had no sound. Anyone else has this problem? :dontknow::hmmmm2:

 

[quickaudi]

which version of the S3?
can you tell us what software you are running, including any recent firmware updates?

 

[Krystle88]

Mine is the 1st version.. And uh.. I have Line, Facebook, Whatsapp, GO Launcher and some others running.. But I make sure to stop them. Not too sure if that's what you meant though.. =p

Oh, and I don't think I updated any firmware other than the ones already in the phone like AllShare Cast Dongle, Samsung Push Service and Samsung Apps. While going through the application manager though, I came across 'Joyn', that I never remember downloading or it being in my phone before.. I've disabled that though.

Also I make sure to update the phone software whenever there's updates, if that helps any.. haha.

 

[funkylogik]

By version.. what country/carrier or model number is it :thumbup:

 

[Pookeysgirl]

Mine is the 1st version.. And uh.. I have Line, Facebook, Whatsapp, GO Launcher and some others running.. But I make sure to stop them. Not too sure if that's what you meant though.. =p

Oh, and I don't think I updated any firmware other than the ones already in the phone like AllShare Cast Dongle, Samsung Push Service and Samsung Apps. While going through the application manager though, I came across 'Joyn', that I never remember downloading or it being in my phone before.. I've disabled that though.

Also I make sure to update the phone software whenever there's updates, if that helps any.. haha.

Looks like Joyn is a Vodafone app for messaging. Comes pre-installed on their phones...just in case you were wondering.

Here it is on Play: https://play.google.com/store/apps/details?id=com.summit.beam&hl=en

 

[Krystle88]

funkylogik: AHHH right.. *facepalm* Sorry about that.. haha.

Well it's a DiGi carrier (from Malaysia, I'm from Kuantan ^^), and model is A6047877.

Pookeysgirl: Ahh, I see... thanks! Funny thing is that it was never in my phone icons though... I just found out about it as I was searching my App Manager..

 

[funkylogik]

Lol
Itl be an "international" s3. Gt-i9300 just so you know
Wish i could help with your problem.. someone will :thumbup:
P.s. when you go to Settings, About device, what is the Android Version?
EDIT actualy if it has Blocking Mode itl be 4.1.2

 

[Krystle88]

Aww MAN. I look so stupid now. Hahahahahha xD Thanks funkylogik! *hides*

EDIT Yup, it's 4.1.2 =)

 

[funkylogik]

Lol no one who uses an android forum to figure out their phone is stupid

 

[quickaudi]

So, lets start with the basics.

Is your media volume turned all the way up?

What are the apps you have installed in the last month?

How do you know your media files play fine?

Can you clear data and cache for the following apps: Google Play Music and Media Storage

 

[Krystle88]

quickaudi: Yup, volume's all the way up.. And I know because I've played those songs in my phone before.. lol

Umm.. I've downloaded and deleted some apps/games over the month, so I can't remember them all. I don't think I downloaded anything bad though, because I always see what others comment on the app before downloading it..

And uhh.. I'm not too sure how to do the last one though.. =p

 

[quickaudi]

a quick way would be to long press the app and drag it to the "App Info" notification.
that should take you directly to where you see buttons that say "clear data" and "clear cache".

 

[funkylogik]

a quick way would be to long press the app and drag it to the "App Info" notification.
that should take you directly to where you see buttons that say "clear data" and "clear cache".

Is that a Touchwiz thing mate?

 

[GTWalling]

If none of the above works, You may need to wipe the cache partition, do the following:
1. Turn off the device.
2. Press and hold the Volume Up key, Home key, and Power key at the same time.
3. When the phone vibrates, let go of the buttons.
4. Press the Volume Down key to move to and highlight wipe cache partition.
5. Press the Power key to select and wipe the cache partition.
6. After the wipe is finished, go back up till reboot system now is highlighted and press the Power key to restart the phone.


If this fails then, this is not what you want to hear, but a factory reset may be needed to clear old files that are still left from an old OS. Like a clean install on a PC as opposed to a upgrade. I was having problems with mine till the Factory Reset. Go to Settings/Back up and reset, then choose Factory data reset.

 

[Krystle88]

Wow, thanks for all the suggestions! ^^ My phone seems to be working okay so far *knock on wood*, but if it ever acts up again I'll definitely try that and update here! ^^

 

[quickaudi]

Is that a Touchwiz thing mate?

Nova Launcher

 

[funkylogik]

Oh man.. ive used Nova for months now lol :embaressed
Is that in the app drawer? I never use the app drawer tbf

..... found it. Really nice tip man cheers :beer:

 

[fizie]

hi...

i have a big problem....my s3 gt i9300 completely no sound...no sound call no sound for massage ...sometimeit connot play music or video and it's say not support...my phone always freezing to...when i try to use s voice...it crash or force close....i unroot my divice but it happen after a few week..i try to hard factory erase but nothing happen....when i try test with screen test *#0*# my sound and receiver,i cannot hear anything...when i check in another phone,i can hear something...sory because my english is bad..i'm from malaysia and this is my firmware



AP:I9300XXELLA

CP:I9300BOLK3

CCS:I9300TPLLL6


plezzz help me...i don know what i must do

 

[Krystle88]

Hmmm.. Sounds like the similar problem I had. I just did what GTWalling said to do. It DID get faulty a few times after that, but I kept doing that method. And to be safe, I make sure the sound is working right before I go to bed.. just in case. =p
So you might wanna try that method and see if it works for you too. ^^

Umm.. not sure what you mean by 'unroot', though. And what do you mean when you say you 'check in another phone'?

P/S: I'm from Malaysia too. So just because you're from Malaysia doesn't mean your English has to be bad. Just saying. =)

 

[Krystle88]

OK, somehow my post got posted twice.. uhh.. how do you delete it? =p Mods, feel free to delete it if I don't have that option.. =p

 

[funkylogik]

Your english is better than mine fizie :thumbup:

 

[fizie]

hahaha...i not mean malaysian have a bad english...i try it but it work nothing...nothing happen....did u try *#0*# on your phone? try to test your sound and receiver...you can hear something but not on my phone...

 

[fizie]

Hmmm.. Sounds like the similar problem I had. I just did what GTWalling said to do. It DID get faulty a few times after that, but I kept doing that method. And to be safe, I make sure the sound is working right before I go to bed.. just in case. =p
So you might wanna try that method and see if it works for you too. ^^

Umm.. not sure what you mean by 'unroot', though. And what do you mean when you say you 'check in another phone'?

P/S: I'm from Malaysia too. So just because you're from Malaysia doesn't mean your English has to be bad. Just saying. =)[/QUOTE


the method say u need to install joyn right??can u install?when i try to install it's say cannot be install in your country...

 

[fizie]

Your english is better than mine fizie :thumbup:

thankz sir...can u give me some idea...pless..

 

[funkylogik]

Lol you dont have to call me "sir". Funky is fine
Sorry no. Ive never had this problem and i dont understand what causes it
good luck. Theres some really clever people here who will help you