Connecting Galaxy ACE to laptop.Support


Last Updated: 2012-01-26 21:07:23
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  1. manoranjan

    manoranjan New Member

    Hi all

    I am not able to connect Samsung galaxy ACE to my laptop [Windows 7] for data transferring. Kindly provide the solution.:confused:

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  2. pujitjuneja

    pujitjuneja Well-Known Member

    1. Connect the Phone to your laptop
    2. From your phone, open the notifications bar and select the USB Connected option and you will get a screen saying Turn on USB Storage... Click on that and press ok in the pop up.. and when you see your android guy turn orange, you can find your phone in the Computer window..
  3. gmc89

    gmc89 New Member

    Hi

    I just bought the Samasung Galaxy Ace and experiencing the same problem.
    When i pull down my notifications bar (When plugged into laptop or when not) it only shows me:
    Wifi-B/t- GPS-Silent- Auto rotation

    Im convinced i have seen the USB button somewhere on the phone but i cannot find it!

    Kind regards,

    Gillian

    Ps. any idea how to remove the multipule windows from the main screen? I can slide along to 4 but i only need 1
  4. pujitjuneja

    pujitjuneja Well-Known Member

    Hello Gillian,
    First of all let me tell you that there is no button for usb storage mode.. When you connect it to your PC it shows a notification 'USB Connected' which you have to select after sliding down the notifications bar.. If you are not getting that notification then it means that either you are not properly connected or the computer just doesnt recognise your phone.. Either way just try disconnecting and reconnecting it a couple of times and your problem will be solved

    About the homescreens, just go to your homescreen and press the capacitive menu button (the one on the left) and then press edit...
    After that you will get a zoomed out preview of all your homescreens together.. Long press on the one you wanna remove and drag it down to the bottom of the screen where remove is written and then do the same with other two..

    Hope I was helpful :)
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  5. Gammer

    Gammer Well-Known Member

    This is so not true. I have had my Ace for over a week now and still can't get my pc to recognise it. I'm totally at a loss of what to do now. Any advice would be great as I have installed the latest version of Kies, disconnected,reconnected,installed,uninstalled you name it.
    My pc just won't recognise my Ace :confused:
  6. pujitjuneja

    pujitjuneja Well-Known Member

    Buddy that is not my fault, i tried it on my laptop a few times and it worked, my PC recognised it in the first go, i'd just say format your PC or get your USB port checked since that used to be a problem for me.
    I just wrote what worked with me.
  7. ADARSH5678

    ADARSH5678 Member

    Regarding somone who asked about home screens. Please go to home screen and pinch the screen with your two fingers. Now add more screens or drop existing into the trash. (and please read the user mannual once)
  8. manoranjan

    manoranjan New Member

    Thanks for the help i'll try this and get back to you.
  9. Ex Donkey Man

    Ex Donkey Man Member

    I have the same problem, My laptop is just over a year old, it does connect because the phone starts charging the moment it is plugged in. Yesterday I had to plug in an old USB stick to download some photos, the first 2 times I plugged it in it said quite clearly that the computer didn't recognise it.
    I've got a Toshiba satellite pro 500, anything it doesn't rocognise, it will tell you. But my phone only charges and doesn't bugger all to do with USB.
    I know I can directly insert the memory card, but I want to be able to add ringtones which someone else said you need mass storage for via USB..
    Had no issues of this kind with the mass storage on my old Sony W995.
  10. Gammer

    Gammer Well-Known Member

    I had exactly the same problem but on my pc. It seems that when installing Kies it wouldn't install the drivers that come bundled with it.
    Check your Samsung Kies folder in Prog Files.
    Does it look like this?

    Attached Files:

  11. lontu

    lontu Member

    Seems like missing the USB drivers coming with Kies...executable found where Kies installed...re-execute it and try
  12. gmc89

    gmc89 New Member

    Thanks for that :D and i realised that i had not seen the usb button before, i must have mistaken it for another button. I downloaded Kies and it worked fine.

    The only other problem i have now is the battery, im having to charge it once a day and im not really using many applications. ive deleted the facebook one to see if that helps but i see other things that are apparently running in the background but dont know how important they are
  13. pujitjuneja

    pujitjuneja Well-Known Member

    Facebook Doesn't affect it much , as much as having your 3G/2G/Wifi always on does.. so you can restore your facebook application and avoid using applications such as task killers, and also switch off your Wifi/3G when not required ;)
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  14. jacksode

    jacksode Member

    My girlfriend and I both have the Ace and kies plus drivers installed fine on my computer and not hers, both running Windows 7. So her computer would not recognize the phone, although it could charge.

    It turned out the drivers folder was missing, I copied all the drivers from my computer and transfered them to the same folder on her computer and the phone was recognized. For some reason the drivers just don't install properly sometimes. So just do it manually. Hope that helps
  15. Ex Donkey Man

    Ex Donkey Man Member

    Yes, I got mine working in the end! Once Kies is properly installed, which does take some time, then the USB bit appears on my phone!
  16. wfeere

    wfeere Well-Known Member

    I too cannot connect my Samsung galaxy ACE to my laptop [Windows 7] for data transferring?
    I have "KIES" on my computer and it did work,...once. I do have all my contacts in KIES but would like to add more to the phone but I want to use the computer to do it.
    I have the USB symbol on the phone but the computer keeps trying to connect?
    Strange, I have even uninstalled the KIES and then re downloaded it and installed,......same thing!!!
    Please help,.Thanks
  17. bigbaldbloke

    bigbaldbloke Well-Known Member

    When you have the USB symbol on the phone, what's showing when you drag the Notification Bar down from the top of the screen? Is there anything like "Click here to enable mass storage mode"?
  18. wfeere

    wfeere Well-Known Member

    No I get a screen saying Turn on USB Storage. The Android is green.
    I click on Turn on USB Storage and the Android turns orange but nothing happens?
    The laptop or Kies is still trying to connect the phone!!! 10 minutes go by and it is still trying to connect!
  19. bigbaldbloke

    bigbaldbloke Well-Known Member

    Have you tried temporarily disabling antivirus & firewall on the PC?
  20. Abo El Seej

    Abo El Seej Member

    The easiest way that i found to connect a droid to a PC for data transmitting an app called "Airdroid", download it from the market
  21. gandaran

    gandaran Active Member

    if you want to connect with kies then turn off the usb storage!
    turn on usb storage only if you want to browse the SD card with the windows file explorer, open the file browser or go to computer to find the usb mounted phone drive.
  22. wfeere

    wfeere Well-Known Member


    How do I turn off the USB storage!

    Thanks
  23. gandaran

    gandaran Active Member

    same way you turned it on, on the notification window!
  24. wfeere

    wfeere Well-Known Member

    Sorry, I don't understand. I didn't turn anything on!
    Lets start all over,
    I have KIES on my laptop,........about week -10 days ago I pluged my Galaxy ace into the computer with the supplied USB cord. I touched nothing on the phone nor on the computer, it just hooked up all by it's self!
    I was able to transfer some contacts to the phone. GREAT!

    okay, now yesterday and today when I plug the phone into my laptop nothing happens. It doesn't recognize my phone?
    Thanks
  25. gandaran

    gandaran Active Member

    reinstall kies on the PC, maybe the usb drivers got corrupted.
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