Constantly resetting network settings

[aishayeoh]

Hello. I have an LG Stylo 6 from Cricket Wireless. Love the phone and service but in the last week I have had to constantly reset network settings otherwise cannot connect to internet. This happens whether I am outside or home - I never use home wifi to connect - always cellular network.
It is not due to software update - my software is up to date everytime.
So everytime I cannot connect I would have to reset all network settings then instantly I can connect. But in less than an hour I cannot connect again. So I have to do this frequently - which is not normal!
I even did what Cricket phone support suggested - took out and then re-inserted the SIM card - issue persists.
This is my 4th LG phone with Cricket since 2015 and the 1st time this is happening.
Has anyone had this issue before?
Any suggestions for further troubleshooting or solution?
Thanks so much in advance!

 

[ocnbrze]

Is the phone up to date? You might want to consider doing a factory reset. Your phone is almost 3 years now. You are getting close to its end of life ( this just means that all support for the phone will stop). Usually eol phones will start to have issues. Battery life will suck, software glitches will happen more often, and hardware issues can happen.....So I would make it a practice to back up your data frequently........maybe now is a good time to look for a new phone.

 

[aishayeoh]

Hi. I purchased this phone in August 2021 so not quite 2 years yet. I do back up using phone backup to Google drive also SMS Backup and Restore to both Google drive and OneDrive. Thanks for your suggestion. If there is no other explanation then I might have to consider replacement - but I still hope not.

 

[ocnbrze]

Hi. I purchased this phone in August 2021 so not quite 2 years yet. I do back up using phone backup to Google drive also SMS Backup and Restore to both Google drive and OneDrive. Thanks for your suggestion. If there is no other explanation then I might have to consider replacement - but I still hope not.

that's purchased.......this phone was still manufactured back in 2020 and was just sitting on a shelf until you bought. yes there is one year less wear and tear. but it was still made in 2020 and things do deteriorate just sitting on a shelf.

curious does this happens only on wifi or cellular? if wifi, have you tried other wifi spots? can you reboot the router?

 

[aishayeoh]

Wifi is a separate story. My wifi is with Comcast and has problems now so tech is coming Sun. So I never connect to wifi when using phone. Thanks so much!

 

[ocnbrze]

Wifi is a separate story. My wifi is with Comcast and has problems now so tech is coming Sun. So I never connect to wifi when using phone. Thanks so much!

yeah its hard to pin point what is going on. it could be a software glitch or a hardware issue. does cricket have an on site technicians you can take it to? maybe a tech can help you troubleshoot it. it could also be something on their end or maybe a bad sim card.

 

[aishayeoh]

That's what the phone support suggested. They said it could be SIM card issue. What is weird is that, at the same time, my friend who also has same phone model as me and on same plan, she started having same issues. Thanks so much.

 

[olbriar]

Same phone and same carrier makes one think it is a carrier or recent update problem.

 

[aishayeoh]

Hopefully when we take both to the store this weekend, one of the techs can help. I love the Cricket service overall for past 7 years, but not too enthused by the store tech support. Thanks again.

 

[aishayeoh]

I think you were right. After how many days, "miraculously" today both our phones started connecting normally to cell network again. So it's gotta be a Cricket issue. Thanks all for your help advice and moral support!

Same phone and same carrier makes one think it is a carrier or recent update problem.