What is the "HTC sync app"? and how do i run that?
It's HTC's program to sync Outlook stuff but it includes drivers which is key to proper recognition. You should be able to connect to your pc as a drive and scan your SD contents to launch the HTC Sync.exe file on your PC. Version might be 2.0.25 on your Inc. If you have issues, HTC has updated the Sync build for the Inc to 2.0.33 and can be downloaded at the HTC site using the following link:
HTC Mobile Phone Support - DROID INCREDIBLE by HTC (Verizon) - Downloads
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