So my Moment has been having problems for months. They did resets, then sent me a new one, then did more resets, and more service, and this and that and it still is having problems. They can't send me another moment since they don't have any to give me.
My warranty is up on December 17th through Samsung. The current handset has a warranty from Spring until December 9th. Sprint can't give me another moment, but Samsung might be able to. The problem is, by the time I would get it from Samsung (miminum 2 week wait time), the warranty would be out. If there is a problem with the replacement phone (the replacement they sent me had issues from day one and had to be brought in for repair), it wouldn't be under warranty and I'd be screwed.
They said that I had 2 other options, go to the intercept or the Hero. The Hero has no keyboard, and its screen isn't big enough for me to be willing to give up the keyboard (Whereas the EVO has a huge on screen keyboard that I could use). The Intercept has a smaller screen with bad resolution and its not an AMOLED screen.
Needless to say, I don't want either. It seems to me like the Transform is the replacement for the Moment, but after working as high as I could get through Sprint's customer care (supervisors of specialized departments for this issue) they couldn't offer me anything else.
They reset my moment, and while I was on the phone with Sprint Customer Care (Still in the store, less than 20 minutes after they "repaired it") it froze and reset itself! Honestly, I'm tired of spending hours on end working with Sprint trying to get a phone that works.
They can't give me a working moment. They can't offer a comparable phone.
Has anybody else had this problem? What have you done?
I miss verizon...
My warranty is up on December 17th through Samsung. The current handset has a warranty from Spring until December 9th. Sprint can't give me another moment, but Samsung might be able to. The problem is, by the time I would get it from Samsung (miminum 2 week wait time), the warranty would be out. If there is a problem with the replacement phone (the replacement they sent me had issues from day one and had to be brought in for repair), it wouldn't be under warranty and I'd be screwed.
They said that I had 2 other options, go to the intercept or the Hero. The Hero has no keyboard, and its screen isn't big enough for me to be willing to give up the keyboard (Whereas the EVO has a huge on screen keyboard that I could use). The Intercept has a smaller screen with bad resolution and its not an AMOLED screen.
Needless to say, I don't want either. It seems to me like the Transform is the replacement for the Moment, but after working as high as I could get through Sprint's customer care (supervisors of specialized departments for this issue) they couldn't offer me anything else.
They reset my moment, and while I was on the phone with Sprint Customer Care (Still in the store, less than 20 minutes after they "repaired it") it froze and reset itself! Honestly, I'm tired of spending hours on end working with Sprint trying to get a phone that works.
They can't give me a working moment. They can't offer a comparable phone.
Has anybody else had this problem? What have you done?
I miss verizon...