Just got off the phone with the Sprint's retention department, and demanded a discount based on the reasons listed below. Didn't get anywhere so asked to speak to a supervisor. Supervisor said tech support must note your account of any known issues first. Called tier two tech support and they noted my account of the below known issues. Called the retention department back, and I got the $10 extra data fee taken off my first months bill. I'll do the same thing next month, if the issues listed below are not fixed. If everyone starts doing this, maybe it will light a fire under Samsung's and Sprint's tail, and hopefully bring about a quicker resolution. "The Epic 4G's terrible upload speeds are becoming notorious among Epic users on support and Android forums. It is in fact the primary topic on every Epic 4G forum I've visited. Nearly everyone who traded in their Evo is reporting that other phones they own upload much faster than the Epic -- from the iPhone to the G1 to the ancient Palm Treo. All report higher upload speeds than the Epic 4G *with* $10 subscriber fee guaranteeing "advanced features" when they don't even have reliable voice and data service. This is a very real problem. Users on forums are constantly checking their speed and posting indoor upload rates of less than 150 kbps -- sometimes even 000 kbps. For many, even the download rate is unusable. Many people are very sad about having to return the Epic for the Evo, because the Epic can do far more, has a querty keyboard, an amazing processor and that gorgeous S AMOLED screen. I can live with semi-accurate GPS (though I'm not happy about it). What I can't live without is reliable data and voice service on 3G while paying an extra $10 a month for 4G service that doesn't even exist in my city. Samsung and Sprint need to prioritize this problem before customers' refund/exchange period runs out. If users realized how bad their reception really is on what's touted as being the most advanced smartphone in current use, Sprint and Samsung might face a digital riot. They should really sort this issue before that happens. One last thing. Users are also reporting that their upload complaints to Sprint are getting filed as very individual, very separate reports with no cross-referencing. The result is that when Sprint customers call to report upload problems with the Epic 4G, they're told that no other users have reported this issue and that there are no corroborating complaints. I urge Sprint reps to pay attention to the Epic 4G subforums on Android Forums and Mobile Forums as well as to this thread. As long as this thread (yes, this one) exists on Sprint user forums, customer service reps and IT have no business telling Epic users that this issue doesn't exist and hasn't been reported. Have a look, Spint and Samsung: Chain of users with corroborating evidence re bad Epic uploads present and documented right here, right now. Pay attention and don't blow us off."