Evo problemsSupport


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  1. IVE323

    IVE323 Member This Topic's Starter

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    Hi everyone so i have the evo and i sent it out for service but the problem continues and its worst. My phone turns on and off constantly. This started as soon as i put my sd card in. Now it does it whether theres an SD card in or out of the phone and half of my stuff got deleted off the sd card. So i dont know what to do? i have insurance through best buy and they have treated me so bad.( even tried to charge me for a battery). I just put my sprint insurance on my phone.

    any suggestions, thanks!
    :(
     

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  2. t0ast3d

    t0ast3d Well-Known Member

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    Go raise hell till those assholes give you a new one, seems to work.
     
    IVE323 likes this.
  3. IVE323

    IVE323 Member This Topic's Starter

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    i mean i have been back n fourth with them im so annoyed and fed up with them its obviously a defective phone
     
  4. Mr. Ed

    Mr. Ed Well-Known Member

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    how old is it? give us a little more background.

    if you are within the 30 days just return it and go to a different best buy and buy another one

    what all have they tried to do to resolve

    and clarify on and off..does it completely turn off then back on or is it showing the white screen boot screen etc.

    more info please
     
  5. IVE323

    IVE323 Member This Topic's Starter

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    i got the phone in July 2010, when the phone is on the screen with 4G comes out and goes to load for the phone to go to the main screen and then shuts off. And does this over and over They said they replaced the back housing but totally disregarded the fact that its still turns on and off randomly
     
  6. Mr. Ed

    Mr. Ed Well-Known Member

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    Very odd. Have you spoken with management, or called the 800 customer satisfaction number?

    Of course if you have added the sprint insurance you have the option of taking it in to a sprint repair store too

    and that best buy insurance is monthly...you might consider cancelling that based off of your experiences with them
     
  7. IVE323

    IVE323 Member This Topic's Starter

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    i know im going to cancel the best buy one bc i think im better off with the sprint one. Every manager i spoke to wants to send the phone back out for service but i waited 3 weeks to get this phone for nothing bc the issue is not resolved.
     
  8. rewithey

    rewithey Member

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    Call HTC directly. I do not have the insurance thru Sprint or anyone else.
    HTC warranty is for one year.
    My EVO was just under 90 days old and was rebooting just as you described.
    HTC was very helpful, had me do a factory reset (which I had already tried anyway) and then asked me to call back if it continued to reboot. When it did a short time later, I called them back and got an RMA number. Cost me $15 to USPS Priority Mail with insurance and delivery confirmation to send it to HTC in Texas. I had it back in two weeks after they replaced the main board under warranty at no cost.

    The only gripe I have is the capacitive buttons on the bottom of the screen rarely ever light up anymore. But if the reboots stay away I can live with the lights being off - not worth the hassle to send back.
     
  9. IVE323

    IVE323 Member This Topic's Starter

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    2 weeks is better than the 3 weeks i waited i might just do that but ill be without a phone for that time period thats the only thing
     
  10. Mr. Ed

    Mr. Ed Well-Known Member

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    Your best buy insurance includes a loaner phone fyi
     
  11. IVE323

    IVE323 Member This Topic's Starter

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    i know that but they are not good phones and you have to pay a $150 deposit
     

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