HELP! my htc one x won't stop rebooting!Support


  1. tdr925

    tdr925 New Member

    So I got my htc one x, brand new, a few weeks ago. Lately it's been rebooting by itself, but now it's non stop!

    When I manually power it off, it will stay off, but when I try to turn it on again it makes it to the home screen but I can't unlock it, then it will keep going through the power up screens (like att, htc quietly brilliant etc.) Eventually it will freeze on a screen and turn off and the whole process repeats again.

    If you could please help me it would be greatly appreciated! I have no idea what to do!

    Thank you

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  2. Brian706

    Brian706 Moderator Moderator

    Is your phone completely stock, or have you rooted /tried to root it? There's no right or wrong answer, just trying to figure out exactly where you are to help find the appropriate solution :)
    Rxpert83 likes this.
  3. tdr925

    tdr925 New Member

    I haven't rooted it, what does that mean and how do you do it?
  4. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    I would reboot to boot loader and do a factory reset.

    Should be a manual button combo such as power+volume down to get to boot loader
    tdr925 and Brian706 like this.
  5. Brian706

    Brian706 Moderator Moderator

    Good idea. You can power off your device by holding the power button down for about 10 seconds. Then hold volume down + power to get into your bootloader. Once in there you can try a factory reset. You can navigate that menu with the volume up and down buttons and select options with the power button
    tdr925 likes this.
  6. nickdalzell

    nickdalzell Well-Known Member Contributor

    Rooting is like jailbreaking. It makes you an admin to your phone to install certain apps, flash ROMs, and hack the system files.
  7. tdr925

    tdr925 New Member

    sorry for all the questions but will a factory reset delete everything on my phone like contacts, apps, and music?
  8. nickdalzell

    nickdalzell Well-Known Member Contributor

    A factory reset is like formatting your hard disk and reinstalling the operating system. So you will have to reinstall everything. I get random rebooted too and that hasn't fixed it. Usually its a faulty or unstable stock ROM, which rooting and flashing a custom ROM may or may not fix. It could also be a hardware problem
    tdr925 likes this.
  9. Brian706

    Brian706 Moderator Moderator

    As factory reset wipes basically data. It's a little bit different than a computer because you don't have to re install the operating system. Basically you will lose your apps and app data. You can back your contacts up to the sd card. A factory reset will not wipe your external storage. Although I don't think it's removable on your device, it still shouldn't wipe your sd card. You can reinstall all apps from the Google play store. And restore contacts if you export them to sd. You can also download an app like my backup pro to backup your home screens and stuff and contacts. Basically my backup will backup most everything on your phone except app data. When you restore the apps it will be like you installed them for the first time. Pictures and music should be on external storage I assume but my backup will back them up too



    Edit to add: obviously if you can't boot up you won't be able to backup anything. But anything on your sd card such as music and pictures should be safe through your factory reset
    Rxpert83 likes this.
  10. Hadron

    Hadron Well-Known Member Contributor

    That's because that isn't an option on the One X. Brian's suggestion in post 5 is as close as we get.

    BTW just spotted the "tags" for this thread :D
    Dirk2 likes this.
  11. nickdalzell

    nickdalzell Well-Known Member Contributor

    if rooting isn't beyond your realm i would suggest that and a custom ROM. i flashed three before i landed on one that stopped my phone's rebooting itself. either hardware is the issue or bad stock software. i would also recommend downloading 'Airpush Detector' from the Play Store--some phones come with ad bots out of box, and these can cause system instability.

    would also help to know what version of Android you are running. i am not familiar with every device and what versions they run, but i do know if you go into Settings-->About phone you may be running an old version of Android, like 2.1 'Eclair' or worse, 1.x 'Cupcake.' in my experience, Android didn't get very stable until after 2.3 Gingerbread and up.
  12. Hadron

    Hadron Well-Known Member Contributor

    Nick, it's a One X, so is going to be running ICS.

    I'd not suggest root at this point because it may need a hardware repair and hence you don't want any questions about the warranty. My feeling is try a factory reset, and if that doesn't work the options are either reflash with an official RUU or take it for repair. If the RUU doesn't do it then that really only leaves repair.
  13. nickdalzell

    nickdalzell Well-Known Member Contributor

    i'm glad someone is versed on the different devices :)
  14. Brian706

    Brian706 Moderator Moderator

    One X doesn't have a removable battery :/
  15. Hadron

    Hadron Well-Known Member Contributor

    It's alright, you can say "sad & obsessive", I don't mind :D
  16. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    Can't pull the battery in the one x
  17. nickdalzell

    nickdalzell Well-Known Member Contributor

    really? i thought only Apple had non-removeable batteries? that was one reason i stuck with Android (other than the SD Card slot and lower price)
  18. Brian706

    Brian706 Moderator Moderator

    Most phones do. This is why I will never buy the one x. Also I don't think it has removable storage either which is another deal breaker for me
  19. nickdalzell

    nickdalzell Well-Known Member Contributor

    sure the One X runs Android? no slot for SD, no battery remove ability, sure it doesn't carry an Apple logo?

    Even the cheapest entry-level Android phones have removable batteries and SD slots!
  20. Rush

    Rush {<>}~{<>} Guide

    <Thread moved to its area of discussion> :)
    Rxpert83 likes this.
  21. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    Really not a big deal. The nexus devices (ie straight from Google) don't have SD card slots either. Google is pushing away from them.

    The non removable battery isn't anything major either. Just hold power forb10 secs to do a battery pull
  22. nickdalzell

    nickdalzell Well-Known Member Contributor

    i would be worried about non-removable batteries if i wanted a phone to last--that kind of non-removable design just reeks of planned obselescence to me...

    it would be like a car with a non-openable hood...and like cars, when i am satisfied, i plan to keep them until they are over 10-years old or stop working/get broke, whichever comes first
  23. Rxpert83

    Rxpert83 Dr. Feelgood Moderator

    The battery can be replaced by removing a few screws. Easily done by the user. Were getting way off topic though
    El Presidente likes this.
  24. KaMieLioN

    KaMieLioN New Member

    I've got a refurb HTC One X stock phone, and in day two of having the phone in operation it started rebooting itself and it has moments where it shows its charging and nothing is operational. It keeps rebooting, I've done factory resets at least 10 times, it hasn't been rooted, shows **TAMPERED** and **LOCKED** and I haven't done anything to it but restore it. In two of my resets, it wiped all of my phone storage data. I've only had the phone a little over a week and I'm absolutely frustrated as I LIKE this phone and its functionality, but it won't function for more than a few minutes without having a conniption fit during use of ANY app in "factory default mode" and rebooting, hanging up in reboot process over and over again, and taking forever to actually power up again. I tried the RUU installer, but had to connect it with HTC Sync to get it to recognize, then it told me I had less than 30% battery and its fully charged. ANY help to prevent having to deal with an outsourced AT&T representatives is GREATLY appreciated!!
  25. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Did you get that phone from an official AT&T outlet? if you've factory reset and it's still having issues, it would point to larger issues, sorry. I'd try and get a refund/replacement if I were you.
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