We have 4 in our office I ordered later on because of the backlog which we got on Aug 2nd. Another person has a pre-release google demo phone which sold me on the phone originally. Another person in our office bought one on their own, we all have the original phones. I bought seido cases for 4 of them, and they are all going strong. I'm sure there are some legit issues some people have, its a matter of statistics, but I'm sure there are many complaints from people who just don't take care of their equipment in general. I doubt you are going to find people who will admit to jamming the power plug in/out routinely, or keys or other crap in their pocket jamming up against the screen, or dropping their phone on the ground. If this phone had a serious flaw I think I would have seen it with the many versions we have here on-site. I also found that if you train your battery and diligent about keeping radios off when not using them, the life improves significantly even if you don't do all the other battery saving changes. If you can't figure that stuff out, you should go back to a flip phone, honestly.