Just recieved phone, but have EMAIL issue!!!Support


Last Updated:

  1. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    So I got the phone today. IT'S AWESOME. however, i've set up my gmail and school email accounts, seemingly without a hitch. I started getting emails right away. Then... i go to respond to the emails, through either account, and my email sending keeps failing! I sent it, then get a message a minute later saying they couldn't be sent. Any ideas why?? Thanks!
     

    Advertisement
  2. jamor

    jamor Well-Known Member

    Joined:
    Apr 13, 2010
    Messages:
    3,688
    Likes Received:
    761

    Great.

    ::cancels pre-order::
     
  3. Mike_B

    Mike_B Well-Known Member

    Joined:
    Apr 8, 2010
    Messages:
    107
    Likes Received:
    4
    What is the exact error message? Are you getting undeliverable responses from your mail server?
     
  4. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    It simply says 'unable to send email'
     
  5. Mjcanton

    Mjcanton Well-Known Member

    Joined:
    Apr 11, 2010
    Messages:
    104
    Likes Received:
    16
    Sometimes this happens on computers too if they are set up incorrectly. Make sure everything is correct.
     
  6. Mr. Spontaneous

    Mr. Spontaneous Well-Known Member

    Joined:
    Apr 8, 2010
    Messages:
    400
    Likes Received:
    240
    Are you using wifi? Try disconnecting and sending again.
     
  7. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    nope not using wifi. how can i check to see if they're set up correctly? i mean, i can recieve emails no problem which leads me to assume there's not a set up issue...
     
  8. Mike_B

    Mike_B Well-Known Member

    Joined:
    Apr 8, 2010
    Messages:
    107
    Likes Received:
    4
    Sounds like a configuration error. Check the server names/ports and try again.
     
  9. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    how do i know which port to put in?
     
  10. cmelton

    cmelton Member

    Joined:
    Apr 20, 2010
    Messages:
    13
    Likes Received:
    3
    Your SMTP servers probably require authentication, which is probably not the default on the mail client.
     
  11. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    ok so when i verified the settings, the outgoing server settings could not be verified. says 'cannot connect to the mail server to verify your account information. your server is not responding. but it DOES verify incoming server settings. do the ports need to be the same for both?
     
  12. FrozenIpaq

    FrozenIpaq Well-Known Member

    Joined:
    Apr 21, 2010
    Messages:
    153
    Likes Received:
    22
    Can you change the smtp server? It sounds like you have the wrong SMTP server information and thus cannot send outgoing mail. You'll have to look up your e-mail accounts SMTP seetings
     
  13. totaldis

    totaldis Well-Known Member

    Joined:
    Apr 8, 2010
    Messages:
    57
    Likes Received:
    6
    it depends on the server...
    as far as google goes:
    Configure your client to match the settings below:
    Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
    Use SSL: Yes
    Port: 995
    Outgoing Mail (SMTP) Server - requires TLS or SSL: smtp.gmail.com (use authentication)
    Use Authentication: Yes
    Port for TLS/STARTTLS: 587
    Port for SSL: 465
    Account Name: your full email address (including @gmail.com or @your_domain.com)
    Email Address: your email address (username@gmail.com or username@your_domain.com)
    Password: your Gmail password

    can't speak about your school.
     
  14. malice

    malice Well-Known Member

    Joined:
    Mar 30, 2010
    Messages:
    174
    Likes Received:
    26

    I know IMAP can use different ports. I think default is 63 but my server uses 64.
     
  15. cuban11182

    cuban11182 Well-Known Member

    Joined:
    Apr 21, 2010
    Messages:
    385
    Likes Received:
    98
  16. bjanow

    bjanow Well-Known Member

    Joined:
    Dec 3, 2009
    Messages:
    2,763
    Likes Received:
    477
    Try using the IP of the smtp server on port 25.
     
  17. NKT

    NKT Well-Known Member

    Joined:
    Feb 5, 2010
    Messages:
    1,571
    Likes Received:
    3,009
    Did you set them up manually or just put in your email address and password?
     
  18. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    ok so my gmail is actually working. it's just my school email and it's definitely with the outgoing server settings. does it matter if it's pop or imap??
     
  19. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    put in email address and PW. asks for user name, password, STMP server (which for me, shows up as 'mix.wvu.edu'.), security type, and server port... incoming setup is fine, outgoing wont work
     
  20. bjanow

    bjanow Well-Known Member

    Joined:
    Dec 3, 2009
    Messages:
    2,763
    Likes Received:
    477
    Outgoing server for you is:
    exsmtp.systems.wvu.edu
    use TLS if you get the option.
     
  21. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    it keeps saying my server is not responding :( this is frustrating.

    i tried exsmtp.systems.wvu.edu which tells me it cannot connect to the mail server to verify info

    then i tried exsmtp.wvu.edu and it says authentification failed. please verify username/password which are both correct. AHH
     
  22. armoredsaint

    armoredsaint Well-Known Member

    Joined:
    Apr 19, 2010
    Messages:
    250
    Likes Received:
    22
    it makes sense now, you're in West Virginia - i kid!
     
  23. bjanow

    bjanow Well-Known Member

    Joined:
    Dec 3, 2009
    Messages:
    2,763
    Likes Received:
    477
    Don't get frustrated, you'll get it. Take a look at this page see if it helps.
    Sending WVU Email from outside of WVU - Systems Administration - WVU Office of Information Technology
     
  24. fish2587

    fish2587 Well-Known Member This Topic's Starter

    Joined:
    Mar 12, 2010
    Messages:
    359
    Likes Received:
    85
    GOT IT TO WORK!!! called my school IT people and i actually had to put in a different password that i use for another school thing.

    THANK YOU ALL FOR YOUR HELP I REALLY APPRECIATE IT!!!:D

    you guys can delete this thread if you need to
     
  25. bjanow

    bjanow Well-Known Member

    Joined:
    Dec 3, 2009
    Messages:
    2,763
    Likes Received:
    477
    Have you ever done this from outside the school. Pay attention the the requirement of a CentralID username and password.
     

Share This Page

Loading...