Help LG Connect Stuck on 1x and not 4G ? Help!

[ronhouse]

you can check to see if the simcard is match to your phone by going Metropcs web page and log in.
Manager & Pay >My Account>Profile
Device Name Device Number
LCCIC the number here should match you simcard
LG MS840 CONNECT4G IMEI number for your phone

 

[danielary29]

went to metropcs profile the icc id does match with the 4g sim card 20 digits then 01.03 but im still having problems seems my phone is stuck in ev mode and wont even give me a steady connection from my own router on wifi at home i aint so sure the sim card is just defected

 

[danielary29]

does anyone know the current version of sw for the lg connect

 

[samthegam]

does anyone know the current version of sw for the lg connect

It is MS840ZV9

 

[danielary29]

thanks thats what mine says a metro worker told me too update my software then i might be able too get the 4g too work but it didint back too square 1

 

[ronhouse]

try to reprogram your phone by transfer your number to another phone and transfer it back to your Connect. This will reprogram your Connect again

 

[danielary29]

Thanks for the tip im gonna be near my local metro corp store i will have them look at it again i wish they would just give me a new phone save all the trouble i only had the the phone 4 days brand new

 

[danielary29]

Thanks everyone for the help metro sent me a new phone working great turns out the old 1 had a defected signal inside

 

[brian1984]

you can check to see if the simcard is match to your phone by going Metropcs web page and log in.
Manager & Pay >My Account>Profile
Device Name Device Number
LCCIC the number here should match you simcard
LG MS840 CONNECT4G IMEI number for your phone

where did you find the number that match with simcard???
im checking a 20 number on my sim card that is nowhere in the website...

 

[ronhouse]

where did you find the number that match with simcard???
im checking a 20 number on my sim card that is nowhere in the website...

First you have to log into your account. Put your mouse on the last tap on the right (MANAGE & PAY). You will see PROFILE. Click on that. You will see 2 items there. 1 will show the your device number which is your phone. 2 will show the ICCID number which is the simcard

 

[THE W]

Where did you guys get your phone? From a metro store or a third party dealer?

 

[brian1984]

Where did you guys get your phone? From a metro store or a third party dealer?

from metro's website

 

[brian1984]

First you have to log into your account. Put your mouse on the last tap on the right (MANAGE & PAY). You will see PROFILE. Click on that. You will see 2 items there. 1 will show the your device number which is your phone. 2 will show the ICCID number which is the simcard

ok i go to profile.. right there it says one item.. which is my phone number then my status which is active, device name which is my lg connect and and last my device number which is my imei...

i put my mouse pointer MANAGE & PAY then window pop up and says profile..
that opens account information -- MY PROFILE...
maybe they changed website??

 

[ronhouse]

No they didn't change the website,I just checked it.
If you only have 1 item there that mean your 4g simcard isn't match to your phone.
Where did you purchase the phone?

 

[brian1984]

No they didn't change the website,I just checked it.
If you only have 1 item there that mean your 4g simcard isn't match to your phone.
Where did you purchase the phone?

in metropcs.com..
the sim card came inside the box in a big cardboard or something like that
i just need to cut the sim card very easy to do and then i put it...

 

[brian1984]

No they didn't change the website,I just checked it.
If you only have 1 item there that mean your 4g simcard isn't match to your phone.
Where did you purchase the phone?

anyway how did you reprogram your sim card????????
maybe when u tell me i ll be in metropcs coorporate store...
but anyway. this should work easy not so hard to make it work..
and my stil have this annoying problem that the bars goes from full to nothing and flickers like that when its on EV...

 

[ronhouse]

You have two ways of doing this.
1 call Metropcs (888-863-8768) and ask them to activate your 4g simcard, give them the number on the 4g simcard.

2 if this is an upgrade and you have your old phone. you can transfer your number back to your old phone and then transfer it back. This will reprogram you phone again

 

[brian1984]

You have two ways of doing this.
1 call Metropcs (888-863-8768) and ask them to activate your 4g simcard, give them the number on the 4g simcard.

2 if this is an upgrade and you have your old phone. you can transfer your number back to your old phone and then transfer it back. This will reprogram you phone again

I just came back from metro... i read your message before i went there but i didnt try..
when i got there waited 5 minute.. old guy was very nice and starting checking my phone and then he said i have to change it.. gonna give new one..
he was up to activate new phone and then he realized that the sim card wasnt activated!!!!
so after all you were right about it..
and yesterday night i called metro asking them about my sim card they told it happens automatically...
and also the other 10 times i called asking for my 4g not working nobody ever checked my sim card... thats insane!!!

 

[stiff106]

I just came back from metro... i read your message before i went there but i didnt try..
when i got there waited 5 minute.. old guy was very nice and starting checking my phone and then he said i have to change it.. gonna give new one..
he was up to activate new phone and then he realized that the sim card wasnt activated!!!!
so after all you were right about it..
and yesterday night i called metro asking them about my sim card they told it happens automatically...
and also the other 10 times i called asking for my 4g not working nobody ever checked my sim card... thats insane!!!

I glad you got it working

 

[lenox311]

When i had my wildfire s it always said 1x... one day i went to pay my phone and told this girl that i never had a 3g... she said oh it comes n goes ..... dumb b

 

[gmpwolf]

Normally I just restart my phone and that seems to do the trick. Hopefully Metro will expand their 4g coverage...

 

[Kwala]

Ronhouse,

Apart from not getting 4G in a known 4G-covered area, does you signal level (bars) display fluctuate a lot ? Does it jump between zero and 3-4 bars for example ?

This is what happened to my first Connect. The signal was consistently bad, although voice quality seemed OK and I wasn't dropping calls. I went to corporate store, once they "re-provisioned" the phone (claiming that initial activation was not fully successful), but the second time, after watching the signal levels, they quickly gave up and just replaced the phone. The replacement had 4G on already when they handed it to me 20 minutes later .

The same troubleshooting/replacement would take hours with Sprint. I'm so glad I ditched them...

That's exactly what is happening to my Connect! No 4G at all (3 days old phone) and constantly fluctuation of signal level bars from 0 to full etc.. but calls seems fine..

I did all suggestions here (anycut, Simcard match, reprogram, etc.), plus a couple root-unroot, restore to factory default settings but not luck.

I guess I'm going to MetroPCs corporate store tomorrow morning! I hope I have some luck over there and they just replace the phone! Enough wasted time...

 

[VeNoMzRevenge]

That's exactly what is happening to my Connect! No 4G at all (3 days old phone) and constantly fluctuation of signal level bars from 0 to full etc.. but calls seems fine..

I did all suggestions here (anycut, Simcard match, reprogram, etc.), plus a couple root-unroot, restore to factory default settings but not luck.

I guess I'm going to MetroPCs corporate store tomorrow morning! I hope I have some luck over there and they just replace the phone! Enough wasted time...

Yeah go get that replacement, i am in NYC too, and that is NOT supposed to happen.

 

[Smasher77th]

Where did you guys get your phone? From a metro store or a third party dealer?

I got mine from a 3rd Party (5LINX) and I'm having the same issue. And on my profile, instead of the ICCID number I have a 'DEVICE number'