"Low on space" phone/application storage notificationSupport


Last Updated: 2012-12-04 07:48:11
  1. hgoldner

    hgoldner Well-Known Member

    JR did you delete your exchange account, THEN delete the contact and calendar data? Then you added *back* your exchange account and synced?

    Can you list the exact steps you took?

    I've been trying pretty much everything to eliminate these errant messages, but they keep popping up every several days.

    (I'm really hoping the froyo update has fixed this. It's a completely unnecessary bug and one I wish HTC would simply come clean about).

    H

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  2. rushmore

    rushmore Well-Known Member

    The problem is a hard reset will probably only help for the short term, since the issue is too common for it not to be related to the mapping and the OS specific to the Inc (A reset does not fix the root cause reason for it happening in the first place). I just go this today and do not have any mail taking up space and still 238mb free. This is lame and I hope just common to the official 2.1 rom on the Inc.

    Seems HTC did not do enough checking before releasing this to phones. No reason other than app conflicts within the OS. Seems poor accounting for storage space of apps.

    Between this and the garbled call quality, I am officially pissed.

    BTW, if I have to go though all the reset BS, I may just as well root and try some roms out. Same amount of time reinstalling and setting up everything anyways.

    This problem is common on the Inc, so HTC problem and not user or 3rd party app error: Here is but one sample http://www.zdnet.com/blog/google/is-your-droid-incredible-low-on-disk-space/2163?tag=nl.e539
  3. jrowlings

    jrowlings Well-Known Member

    I'll do my best... I deleted the exchange account first. You get a warning screen that says all data with that account will be deleted, so that's the first step. I checked in stock People and Calendar apps to make sure I didn't see anything. Then I went to Settings, Applications, Manage Applications and selected People and both emptied cache and deleted data. Same in Calendar. In both cases, there appeared to be data and cache stored (indicated by file size) even though the data was supposedly deleted by deleting the account. With these steps done, I powered off and back on and then built a new exchange account and did the long new first sync. In addition to this, using Manage Apps, I deleted data and cache in several other apps that I DON'T use but seemed to have accumulated data... i.e. Peeps, Friendstream and others. I also found that I had set some of my news apps/widgets to download stories and pics in advance (which saves time) but found the data/cache in those apps to be HUGE! NYTimes was the biggest offender. Changed those settings. One last thing... I also did the defrag procedure you'll see suggested on a few of these "low memory" threads. I analyzed the disc first and it came up that defrag wasn't necessary... but did it anyway. So... as you can see... I did a lot of steps. But there is a solid 48 hours between the time I did the People and Calendar wipes and ALL the other steps I mentioned and I did not receive the warning in that time and I could see the size of those apps was greatly reduced AND I was able to reinstall Google Earth without any reprecussions. Earth is the largest app on my Inc. It was a very informative step to change the sort order in Manage Apps (once the calculation was done) to sort by size. Hope that helps.
  4. GAUG3

    GAUG3 Well-Known Member

    Ever since I update the Facebook app this weekend, I've been getting the "Low on space" messaage. Not true, I have 637 of 748MB. This is only thing that has been updated. I have maybe 20 apps installed.

    Anyways, I noticed that this thing kept syncing for hours. I saw it was the Facebook app that was syncing. I went and checked my contacts and I had hundreds of entries for several diffifrent contacts.

    I uninstalled the app and removed the Facebook data. Now the dialer and contacts will not pull up. Curse you Facebook.

    Does it look like I need to reset? Battery pull did nothing.
  5. gparadox

    gparadox Well-Known Member

    I actually am having the same issue. Although no new contacts because I have that disabled.
    I have 3GB free on the SD card, 2.82GB free on Internal Storage, and 436MB Free in Phone Memory..

    Have the message though.

    I do have the new updated facebook application.
  6. GAUG3

    GAUG3 Well-Known Member

    I just did a factory reset and it killed my 3G. Verizon could not resolve it so they are sending me a new phone. F'ing great.
  7. Bob Denny

    Bob Denny Well-Known Member

    How many of you with this problem are running Facebook for Android 1.3.x (the newer one(s))?
  8. GAUG3

    GAUG3 Well-Known Member

    I did. I ended up having to factory reset because it overloaded my contacts with multiple entries on just about all contacts. It finally crashed the dialer, people, mail, and handcent.

    Removing the update did nothing to help.
  9. howarmat

    howarmat Well-Known Member

    yeah dont use facebook sync with the new version. it will eventually cause this
    but you should be able to clear the contact data and deactivate the FB sync and be good to go the. no reset required
    bydh likes this.
  10. bydh

    bydh Member

    @howarmat thanks. I had this same problem, and the largest item in my applications list was my contacts data. I turned off Facebook sync (both for the app and facebook for htc) and that seemed to get rid of my "low space" problem. Side note for other folks, I did also notice a lot of duplicate entries in my contacts/people. I'm not sure what was causing that, but that's probably the main culprit to this problem.
  11. howarmat

    howarmat Well-Known Member

    the new facebook has issue with the contact sync, multiple contacts is one of them.
  12. TeddyHeisman

    TeddyHeisman Well-Known Member

    Help me get rid of this bogus notification. Yes, I have read through this thread, but I'm like a 5-year old when it comes to technology.

    Please explain what I need to do. Talk to me like you would a 5 year old child :)


    PS: I have never even used HTC Mail.
  13. TeddyHeisman

    TeddyHeisman Well-Known Member

    I know nothing about "cache."

    Someone suggested going into "manage apps" and clear the caches.

    Which ones should I clear and which ones should I leave alone? I just want to make sure I don't lose any of my contacts.
  14. datothahomie

    datothahomie Member

    I got the same bs MSG today. Tried to move apps to sd card but couldn't move much. Deleted and reinstalled now I'm good. Phew, hard reset is a muther
  15. TeddyHeisman

    TeddyHeisman Well-Known Member

    I had the message all day.

    Then I deleted one app, and now it's no longer there (I have had plenty of memory available).

    What the hell is going on?
  16. rushmore

    rushmore Well-Known Member

    I got the message and it went away after removing some apps (which does not fix the root problem, of course). It appeared again when I tried to add some apps back (games).

    1. I have 250 mb free
    2. No large HTC mail cache (0 at the time of error)
    3. No Facebook (never used it)
    4. No large cache issues for any apps, based on app mamager info (cleared them anyway)
    5. Resetting the device is a waste of time, since it will happen again- as people are reporting that have reset.

    This is a bad bug and more people are seeing it now since they are starting to add more apps through time. 2.2 better fix that along with the infamous garbled call quality that HTC and VZW acknowledge is a problem.
  17. AttorneyIncredible

    AttorneyIncredible Well-Known Member

    I got this message after a week having the phone. Tried everything, had to do hard reset, and then stopped using stock email in favor of K9. There is a memory bleed on the stock email, not sure if you are using that.
  18. nick99wj

    nick99wj Well-Known Member

    i had this...tried everything

    defrag, delete e-mails, delete texts....

    finally deleted facebook syncs....low space went away.

    BUT....now I get a force close when i click phone to make a call, have no contacts, and Handcent won't open.

    any ideas?
  19. AttorneyIncredible

    AttorneyIncredible Well-Known Member

    do a hard reset and stop using stock email and sms app.
  20. nick99wj

    nick99wj Well-Known Member


    I use Handcent and Gmail. I just got back from verizon, they did a hard reset, still won't open the dialer or anything so i'm getting a replacement. I hope it's new and not a refurb....doubt it though.
  21. vzw+google+htc=:)

    vzw+google+htc=:) Well-Known Member

    Have you ran any app backups on the phone?
  22. nick99wj

    nick99wj Well-Known Member

    Yea, i have all my apps backed up through Astro.

    The only thing i'm worried about is the not loading contacts. I just realized it hasn't synced with my Gmail since early May but backup assistant has a sync done last night.

    I'm worried that if Backup Assistant runs again with the phone stuck on loading contacts...it will sync with that and i'll lose everything.

    Any thoughts? I really wish it would just load the damn contacts so i could export them to the SD.

    Can i copy a file out of the phone if i connect it as a disk drive that has all the contacts in it?
  23. vzw+google+htc=:)

    vzw+google+htc=:) Well-Known Member

    The backup assistant runs from verizon website and is stored to your account. You will not loose them. Also, did you use the stock htc email at all? If, so go to settings and check under applications the gmail and htc email apps for how much data they have and the cache. The problem I had was the htc email went was running between 70 to 102mb and causing all kinds of problem.

    Try uninstalling hancent and reinstalling it. See if the htc messaging works
  24. nick99wj

    nick99wj Well-Known Member

    I never used anything but the facotry Gmail app, but I just did a (3rd)factory reset but this time i pulled the batter for awhile and it's letting me make calls at least(contacts and stock messaging app seem to be working-ish), so i'm going to just use it as just a phone(wierd) until my replacement arrives tomorrow.

    Thank you for all the adivce btw!
  25. datothahomie

    datothahomie Member

    Ugh...low space error is gone but now Exchange/Active Sync is getting "conversion errors" with my Outlook (desktop) account. Looks like the Mail app on my phone (Evo not Incredible) is creating multiple events to my desktop account. Anyone got reco?

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