I used Gdibig's recommendation to contact VMUSocialCare@sprint.com for warranty replacement assistance, and that worked nicely. Very prompt and courteous. I sent the e-mail late Friday evening (4/27/12), and the replacement arrived on Tuesday (5/1/12). The phone looks excellent (like new), but I'm pretty sure it's refurbished. It has an extra date sticker in the battery compartment, and it came in a simple white box, without a battery and micro-SD card. Unfortunately, the touchscreen has problems of its own. Below is the e-mail I just wrote to them:
Hello,
I want to thank you for the prompt delivery of the replacement Motorola Triumph. I have been testing it, using WiFi only, for several days, and unfortunately its touchscreen is unacceptably poor. Sometimes it does not respond to the first tap, but takes numerous taps of the same on-screen item to register one tap. The touchscreen often registers a tap about 1/8" to 1/4" away from the location tapped, which makes typing on the on-screen keyboard difficult and error-prone. I've also noticed, while typing on the on-screen keyboard, that it often registers not only the initial key tapped (or one nearby), but also "presses" an additional on-screen key a short distance away when I lift my finger up. This poor touchscreen performance also adversely affects cursor control in my TeamViewer Pro app, which I use to control computers from my smart phone. This strange behavior was confirmed by using a free Android app called "Touch Test". This app draws a grid on the screen, shows the current finger location as long crosshairs, and draws a bolder line, tracing finger movement, if one drags a finger across the screen. When I try to tap each intersection of the grid, a small bold trail is often left behind, which means the touch screen thinks I'm moving or dragging my finger, even though I'm only tapping.
My original Motorola Triumph, which I bought about 3 months ago, does not have these problems, and Touch Test shows that it has a well-behaved, relatively accurate touchscreen. Its only problem is that the touchscreen has become non-responsive several times -- once for almost 24 hours -- but ironically, ever since I requested a replacement it has been behaving perfectly.
I will not be returning my original Triumph, but will return the replacement you just sent me, instead. Sorry about wasting your shipping fees, but a little more quality control checking of the refurbished phone would have prevented your company from sending me this defective replacement. I'm going to observe my original Triumph, and if it continues to behave I will keep it. If it misbehaves again I will contact you again, and hope for a better replacement unit. Thank you again for your time and assistance.
Hello,
I want to thank you for the prompt delivery of the replacement Motorola Triumph. I have been testing it, using WiFi only, for several days, and unfortunately its touchscreen is unacceptably poor. Sometimes it does not respond to the first tap, but takes numerous taps of the same on-screen item to register one tap. The touchscreen often registers a tap about 1/8" to 1/4" away from the location tapped, which makes typing on the on-screen keyboard difficult and error-prone. I've also noticed, while typing on the on-screen keyboard, that it often registers not only the initial key tapped (or one nearby), but also "presses" an additional on-screen key a short distance away when I lift my finger up. This poor touchscreen performance also adversely affects cursor control in my TeamViewer Pro app, which I use to control computers from my smart phone. This strange behavior was confirmed by using a free Android app called "Touch Test". This app draws a grid on the screen, shows the current finger location as long crosshairs, and draws a bolder line, tracing finger movement, if one drags a finger across the screen. When I try to tap each intersection of the grid, a small bold trail is often left behind, which means the touch screen thinks I'm moving or dragging my finger, even though I'm only tapping.
My original Motorola Triumph, which I bought about 3 months ago, does not have these problems, and Touch Test shows that it has a well-behaved, relatively accurate touchscreen. Its only problem is that the touchscreen has become non-responsive several times -- once for almost 24 hours -- but ironically, ever since I requested a replacement it has been behaving perfectly.
I will not be returning my original Triumph, but will return the replacement you just sent me, instead. Sorry about wasting your shipping fees, but a little more quality control checking of the refurbished phone would have prevented your company from sending me this defective replacement. I'm going to observe my original Triumph, and if it continues to behave I will keep it. If it misbehaves again I will contact you again, and hope for a better replacement unit. Thank you again for your time and assistance.
Upvote
0
). He said I would have to call back on another phone so I could do those steps.
