Need help with wave secure


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  1. nateo200

    nateo200 Well-Known Member This Topic's Starter

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    So I was at a baseball game and I had my droid in my hand and the guy behind me bumped me knocking my droid face first into the concrete shattering the screen....was not happy i never break expensive toys. I transferred all my stuff over but I'm having trouble getting my wave secure account transferred over...I installed it but it only allows me to make a new account not sure what to do from here...

    Side note my new droid has insurance and a new case...thank God...
     

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  2. skilaufen

    skilaufen Well-Known Member

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    I think you need to change your account over at their website and that will link it to your phone. You should email the dev he is extremely responsive and should definitely help you.
     
  3. nateo200

    nateo200 Well-Known Member This Topic's Starter

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    Hmm I hate to be a pest but do you know how? I'm at home and I see nothing of the sort, if you don't do you have an email? I can't seam to find one.
     
  4. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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  5. skilaufen

    skilaufen Well-Known Member

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    Sorry, you can PM me and I will send you my email, but I am not at home or near a computer other than my phone (working right now) and I won't be home until after 130 Eastern. I can look up the website then. Though john galt's suggestion about emailing Wave secure's support site would be your best bet. Wave secure has always ben extremely responsive too user concerns/issues.
     
  6. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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    Yes, they have. I am extremely happy that I got in on the action before they started charging, when they were offering free lifetime memberships.

    However, going to the website, I hat to see that they are being acquired my McAfee....:mad::mad::mad:
     
  7. nateo200

    nateo200 Well-Known Member This Topic's Starter

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    I really love this program I hope I can get this to work....I just emailed them and they said they will get back to me in like 3 days sounds good. Crossing my fingers my phone doesn't get stolen in that time. Really already feel irresponsible for breaking my first phone don't need any other issues.
     
  8. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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    Even if the phone gets stolen, you have the insurance, and you have access to your WaveSecure account online.

    You should be good to go, and when you explain what happened I am sure they will advise you on how to migrate your existing WS account to your new phone.
     
  9. nateo200

    nateo200 Well-Known Member This Topic's Starter

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    That's the email I got...doesn't seam fair to me I know they have to make money but the app seams to be designed around not fearing the worst for your mobile phone. Either way I'm grateful that it all worked out. Not sure how you guys feel about it.
     
  10. skilaufen

    skilaufen Well-Known Member

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    So they did transfer your account to your new phone right?

    Also I am waiting to see how it works out with McAfee. I have never been a big fan of theirs.
     
  11. nateo200

    nateo200 Well-Known Member This Topic's Starter

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    Yeah I did get to transfer it over I just wish it would have gone smoothly and for whatever reason I was under the impression you could transfer it to another phone so long as the older/broken one was deactivated...makes sense to me.
     
  12. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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    That's because it was technically still in beta for all of us that jumped on it before the subscriptions started up (I am one of those too....)

    I am glad that they offered to move you at least this time in light of your circumstances, but I know for a fact that when it breaks on my phone - I move to a different phone, if McAfee is behind them I am most definitely not going back with them again.
     
  13. nateo200

    nateo200 Well-Known Member This Topic's Starter

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    Yes McAfee sucks a big fat one. I seriously have a strong distaste for them.
     
  14. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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    You and me both, brother. As soon as this starts acting up, or as soon as McAfee decides to renege on my free for life account, I am gonna tell them where they can put their little APK....:mad: :mad: :mad:
     
  15. skilaufen

    skilaufen Well-Known Member

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    The one thing I loved about Wave Secure was the helpfulness of the developer and the fact he quickly responded to the posts here.

    This is the first post I think I have seen where a problem with Wave Secure was talked about and CheeWee (I think was his name) did not post within a day of the OP's orginal post. Sad to lose that kinda of attention:(, but glad he was successful at what he did.
     
  16. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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    There is also the fact that it has grown tremendously since I first started using it. I would not be surprised if there are several thousand users, if not more now.

    Back when it was a manageable 100-200, it was easy to respond. So I in no way blame him for not responding, particularly when he has the website going now, and if it is true that McAfee is looking to buy / has purchased options / is in negotiations to buy the product outright, then he is definitely a very busy man.
     
  17. skilaufen

    skilaufen Well-Known Member

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    I wholly agree with you, what amazed me was that he did respond even with the number of downloads on it. I never would have expected that and it sold me on being a committed customer. I highly doubt McAfee will be so responsive, but we shall see.
     
  18. nateo200

    nateo200 Well-Known Member This Topic's Starter

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    Don't count on McAfee to be even a third helpful. And its confirmed go to the site McAfee is already plastered all over. I can't blame him for not responding on here or letting McAfee in because 1 with growth comes customer service sacrifices, see wally world for details, wavesecure is no longer the small town shop it was when I first got it and 2 if McAfee offered him a good amount of cash which would surprise me this type of security is a way for them to get money off of pc users AND smartphone users then I'm assuming he would take it, come on he probably wasn't wealthy to begin with like most developers...
     
  19. johnlgalt

    johnlgalt Antidisestablishmentarian VIP Member

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    Oh, trust m, I know all about McAfee - I used to use SiteAdvisor, and they had a particular site marked as bad that I know for a fact was not bad - and after 2 years SA would not change it.

    When SA was independent of McAfee, changes took less than a week.

    Still your points are well taken - as I said, I don't blame him whatsoever - now he can have the funding to do another app - or 10. lol.
     

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