New phone wont interact with bank website

[JCS1974]

Just got the new Samsung Galaxy 3 and it won't log in to my bank's website. All of the other Android devices in the house will work. My family has two other older android phones that can both log in and even my nook's web browser will work. It's getting hung up by the security feature. It's something like CAPTCHA, but it's one four letter word inside of a box on a speckled background with blue horizontal and vertical hash marks through it. Apparently something has changed from previous versions of the Android OS, but I cant figure it out. Hoping someone can help me.

 

[Stigy]

Is this within the stock browser?

Have you tried Chrome for Android? Maybe this may be a solution for you: https://play.google.com/store/apps/details?id=com.android.chrome&hl=en

 

[Crashdamage]

I've used Firefox running on ICS successfully on sites like that.

 

[lunatic59]

It might be the default keyboard. Sometimes with password fields it doesn't realize it's not supposed to capitalize the first letter.

 

[JCS1974]

The password isn't case sensitive. I've tried it multiple ways on other devices. Just downloaded Chrome but that didn't help either. Neither does Dolphin.

 

[Stigy]

If its multiple devices then something seems wrong with the keyboard or something else.

Can you send a screenshot of the security feature without revealing any sensitive bank data? Just trying to make out where you get stuck.

 

[JCS1974]

Not sure I did that right, but that should give you a link so you can see what the code looks like.

 

[Stigy]

https://olb.veridiancu.org/HBloginV50/ThreewayCode.asp?Time=7%2F23%2F2012+12%3A34%3A20+PM

Not sure I did that right, but that should give you a link so you can see what the code looks like.

So you type "PEAR" into the box where it asks for code, hit Submit on their webpage and then it gives you an error?

 

[lunatic59]

So the login always fails when you enter the security word?

EDIT: I see "KEPT" so i am going to assume the image changes based on referring IP.

 

[JCS1974]

I've tried entering an incorrect word on purpose on my desktop, and I get a different message than I do on my phone. On the desktop it gives me a "incorrect log-in" message. On my phone it takes me back to a registration page, but if I try to register it tells me I'm already registered. It's odd and a little frustrating. Does anybody know what this particular security code is even called? From the url I thought it was "Threeway code", but when I search that, I can't find anything.

 

[Stigy]

What you've linked to is called a CAPTCHA as far as I am aware.

I have no problem using CAPTCHA codes on my phone for certain websites I try to sign up for or login to. Does your bank not have a mobile app? Just trying to figure out a workaround for you.

 

[JCS1974]

The mobile app is junk. Just statements no ability to pay or transfer of anything. I was hoping this was a settings problem, but it doesn't sound like it's anything that I could fix to easily, or at all.

 

[Stigy]

The mobile app is junk. Just statements no ability to pay or transfer of anything. I was hoping this was a settings problem, but it doesn't sound like it's anything that I could fix to easily, or at all.

Hmmm interesting, alright.

So you've tried entering the CAPTCHA with different keyboards and different browsers, correct? Just want to make sure we have as much info as possible to help you get this figured out.

 

[JCS1974]

Different browsers, yes. What are other keyboard options?

 

[Stigy]

Something maybe like SwiftKey? Just to see if its a stock keyboard issue.

https://play.google.com/store/apps/details?id=com.touchtype.swiftkey.phone.trial&hl=en

 

[lunatic59]

Most Samsung phones come with Swype preinstalled so if you go to menu>setting>language and input, you should see both the Android Keyboard and Swype. Try whichever one is not checked.

 

[JCS1974]

Installed Swiftkey - and it worked!! Thanks to everyone!

 

[lunatic59]

Installed Swiftkey - and it worked!! Thanks to everyone!

Excellent. Just so we know, which keyboard were you using before?

 

[Stigy]

Excellent. Just so we know, which keyboard were you using before?

Installed Swiftkey - and it worked!! Thanks to everyone!

I do wonder if Swype was the native keyboard and somehow correcting his CAPTCHA or something similar.

Glad we got it working for you though.

Enjoy your new phone!

 

[JCS1974]

Excellent. Just so we know, which keyboard were you using before?

In the settings it was just called "Samsung Keyboard"

 

[lunatic59]

I've never had problems with Swype and passwords. I'm running the ShoStock2 rom so I'm using the Swype beta, but I usually keep my phones stock for a little bit and don't recall any problems with the Samsung version either.

 

[350X]

doesn't the bank have an app???

most of them do

 

[Stigy]

doesn't the bank have an app???

most of them do

What you've linked to is called a CAPTCHA as far as I am aware.

I have no problem using CAPTCHA codes on my phone for certain websites I try to sign up for or login to. Does your bank not have a mobile app? Just trying to figure out a workaround for you.

The mobile app is junk. Just statements no ability to pay or transfer of anything. I was hoping this was a settings problem, but it doesn't sound like it's anything that I could fix to easily, or at all.

This was previously ruled out as well.