No signal in my house


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  1. Velocd

    Velocd Well-Known Member This Topic's Starter

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    So my wife and I have had our evo's for 2 weeks now. We love them but we get no service in our house. I came over from ATT where I have good service in my home but the calls would drop left and right. I have called retentions twice and been told that due to the age of my account they cannot give me the airave device or waive the fee. Then a supervisor told me that if I was unhappy with my service I should probably cancel the account. I informed him that I am not unhappy with the service, I just have very poor reception in my home, to which I was informed again that if I am unhappy I can cancel my account and that is what the 30 day period is for. They in no way want to attempt to keep me as a customer apparently.

    Is there anyone here with a newer account that was able to get an airave from sprint fees and costs waived? If so, can you offer me any advice?
     

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  2. Fonseca

    Fonseca Well-Known Member

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    Go into a corporate store and talk to a rep about the issues you are having. I am sure they can help you out. By the way, where do you live if you don't mind me asking.
     
  3. Gerbacio_PR

    Gerbacio_PR Well-Known Member

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    man i called 4 days after having my phone with the same problem!! coming off ATT iphone too....

    Airwave free and monthly fee waived completely too!

    i called on speakerphone cause if i hold the phone calls would drop (1 bar if that) so i said i have to put the phone down and call you on speaker if i hold it it drops the call i dont have shit for signal call me back if the line disconnects, so i hold it call disconnects and they call me back...free airave

    then i called WAIT NOONE TOLD ME THERE WAS A FEE !!!

    they waved that , the activation fees for both my evos and preety much my first bill went down from 250 to 160

    and i get a 27% corporate discount for my second bill yay!

    man just talk to them...i have been with ATT and i was with verizon for3 weeks ...the sprint CS is TOP OF THE LINE...awesome service
     
  4. i.have.droid

    i.have.droid Well-Known Member

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    Tip from my experience :

    When you use the airrave set your phone to wifi mode and your signal will be full bars in your house.
     
  5. Velocd

    Velocd Well-Known Member This Topic's Starter

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    I live in Fresno CA. Not a massive city but decent sized but in checking their coverage map I am in an area that get fair signal.

    I also have dropped calls if I hold the phone. This whole process on the phone with them took around 3 hours because I kept dropping the call while on the phone with them. I called back for a final attempt and spoke to retentions. They said the supervisor that previously took my call had taken control of the case and that there was nothing they could and they transferred me back to him. I went with one last attempt but I honestly felt like this guy could give a shit whether I stayed with sprint or not. He did tell me that my account has to become profitable before they would ever consider giving me an airave for free.

    I'll check out a corp store tomorrow and see if they can help me out. Also going to look at Tmo samsung vibrant. I seem to be in a fantastic tmo coverage area and from what people who have them have told me their customer service is top notch.
     
  6. Velocd

    Velocd Well-Known Member This Topic's Starter

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    I mentioned this to the guy. He did not care. He said that whoever hand those devices out would be in jeopardy of losing their jobs. The dude was obviously full of shit. You are not the only one with a young account who has received this device at no cost. There are people in this forum, sprint forum, xda...This guy was a douche and honestly makes me feel like leaving sprint just out of spite.
     
  7. Fonseca

    Fonseca Well-Known Member

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    Did you get the guy's name? It is unfortunate you had a bad experience with that customer. Sprint has been working hard to improve their customer service, I hope you get his name and report him properly.
     
  8. Gerbacio_PR

    Gerbacio_PR Well-Known Member

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    call again and try to talk to someone different!!!'

    Keep us updated, dont let yourself go by 1 shitty experience 9trust me ive been there)
     
  9. Velocd

    Velocd Well-Known Member This Topic's Starter

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    The guys name is Roger. I've dealt with Sprint back when they had horrible customer service but at least when you threaten to leave the network they would jump into action. Here the guy actually suggested I leave. I will keep trying. Feels weird having to convince a company to keep my business. Hopefully today is better. I'll keep you posted.
     
  10. Rigmaster

    Rigmaster Well-Known Member

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    I get strong 3G signal so never had this issue. With ATT, I failed to connect/missed calls about 30% of the time. As far as the customer service, if I something doesn't sound right, I call back. And usually the next CSR provides the correct answer or a better resolution. I've found the customer service experience to be either excellent or questionable but not 100% consistent. It's been a huge improvement over ATT for me though.


    I've had Sprint for 45 days now and have not had any dropped calls, signal or connection issues, or any problems with Evo (knock wood) in the Philly-NJ-NYC corridor. Just for a test, I've also run SprintTV nonstop several times and have never had it get bounced or fail to connect.

    My 3G is set for Sprint-only, no roaming on other networks. I'd say Sprint is pretty good.
     
  11. Gerbacio_PR

    Gerbacio_PR Well-Known Member

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    that thing made my phone go into overdrive on battery life....before that it was horrible...with that and some other twees my Evo now is looking alot better!
     
  12. t1jordan

    t1jordan Well-Known Member

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    I dont get any signal is pretty bad in my house as well, about 2-3 bars. But when I step out the front door my signal is full strength. Crazy!
     
  13. TF1984

    TF1984 Well-Known Member

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    #1. Always request the Sprint Rep's ID. Occasionally they will give you misinformation, this is the only way to back track.

    Yes Sprint is drastically improving Customer Service.

    #2. To easily get the airave free, call sprint and ask for retentions. When you get there, tell them about poor service and that you want to inquire about cancelling. Act dumb to the existence of the airave. the rep will likely foam at the mouth and begin telling you about the device. They gave me two, for free, free, free without my even mentioning it or a price. This adds to their credits for "saving a customer".

    #3. My airave DOES NOT work with my Evo. I've had my airave since my BB Tour, on the Evo I have about a 25% chance of quality connection, either I can't hear them or they can't hear me most of the time.
     
  14. Rigmaster

    Rigmaster Well-Known Member

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    Maybe the way you hold the phone changes when you're outside vs inside. Apparently that's the reason all antennae don't pick up and hold signal.

    Call Jobs, maybe he can send you a Bat-bumper that self installs when you walk indoors. Oh, that's right again - only works on the iP4.

    Sorry to hear about your issue. I lose 1 bar occasionally, but nothing impacts the signal quality or speed so I don't think the bars mean anything all the time.

    Do you drop a call when you go indoors?
     
  15. Gerbacio_PR

    Gerbacio_PR Well-Known Member

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    what model did you got the samsung one???

    mine gives me full signal inside the house (the airave)
     
  16. 81_

    81_ Banned

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    losing their job seems to be a popular phrase there. i called to get them to waive the activation fee. I talked to 5 poeple who all said they would lose their job if they waived the activiation fee. I said, then don't waive it, but just put in a misc credit. One guy went as far as calling that move fraud. I lauged at him.

    The 6th guy i talked to finally gave me a credit of $50 on the two lines.

    Seems like they were more concered with keeping $72 vs. the $3600 or so that they will get over the life of the contract.
     
  17. Velocd

    Velocd Well-Known Member This Topic's Starter

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    If I could get 2-3 bars in my house I would be happy. The problem is I get 1 or 0. If I take an important call I have to walk outside. It's over 100 degrees out this time of year and I should not have to walk outside to make a phone call. Yesterday while on the phone with retentions they asked me what my signal strength was like outside, I informed him that I was outside already and I get 5-6 bars outside. He asked me to walk inside, by the time I pulled the phone away from my ear I was at 1 bar and the call dropped before I could say anything. This was with Roger on the phone. He witnessed it first hand and still refused to do anything about it.

    BTW, I called back this morning, spoke to someone in retentions and they said that this Roger has taken over the case. She said she was going to try to get me to a different supervisor, the call dropped while I was on hold and no one called me back. This angered me just a little.
     
  18. Baboontyme

    Baboontyme Active Member

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    Like the person above said, ask for retentions and voice your threats to them. That usually does the trick with other service providers in my experience.

    My experience with Sprint CS in regards to the same issue was almost as frustrating. The first person I spoke with told me I could not order one from them, I had to go to a store. Luckily I called a store before going in because the person at the store told me whoever told me that was nuts and they don't carry them at the stores. He gave me an accessories/equipment number, and I called them and sure enough they carried it.

    I explained to him that I work out of my home and that without any signal in my office, I would have to cancel unless he could give me an Airave. No dice. Just like your experience, the supervisor didn't really seem to care. He said that I was in a strong coverage area, so he couldn't do anything. I relented simply because my company would pay for it.

    Anyway, I told them I needed it ASAP and they said it would be to my house in something like 3 business days. A week went by and no device.

    I called back and asked them WTF was going on. Apparently, they never actually put the order through. :mad::mad::mad:

    The gentleman that I spoke with this time was super nice and helpful and even agreed to overnight it to me for no charge. I also kinda told him that the equipment was supposed to be comped to me at no charge, so he took off the purchase price as well as the monthly charge. I felt kinda dirty but that was what they should have done in the first place.

    Anyway, good luck to you. I feel your frustration.

    Oh, I forgot to mention that they told me on the phone a hundred times that the device would be activated when I got it and all I would need to do was plug it in and it would find the signal. 40 hours of playing with the device, putting it in different locations, using the external GPS antenna, running it up the stairs etc later I called back to find out what was going on and the Airave tech support people told me the device wasn't activated. :(
     
  19. CyberSS

    CyberSS Member

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    Yeah, I didn't have much luck in getting a airave to me for free. The OP experience is basically same as mine and that they said that I was too early into my contract to be eligible for a free airave and montly cost. Thinking about calling back and asking again. By the way, the sprint csr dude that denied me name was Steven Tyler....
     
  20. Velocd

    Velocd Well-Known Member This Topic's Starter

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    This roger guy essentially took over my account. Anytime I would ask to be transferred to retentions I had to talk to him. If that's the way sprint wants to handle the issue then so be it. Yeah he was there this morning, and when I asked if I could talk to someone else he denied the request. I love the phone, but this guy wants to personally screw with me then I'm done. I called up my corporate rep and ask him if there was anything he could do. He said if he did anything he would be stepping on toes over there. Then said "I hate to say this man but I wouldn't stand for that" "I'd leave too". So it's done. :( Too bad too, I really liked the phone.
     
  21. dan330

    dan330 Well-Known Member

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    I would go send an email to corporate complaint. Mentiion him by name... and that he is the only reason you are leaving sprint!

    I might get a reaction from another group higher up.


    Hell.. email Dan himself!
     
  22. Gerbacio_PR

    Gerbacio_PR Well-Known Member

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    i would do this man...honestly i came off ATT and was with verizon for a bit

    Sprint CS has destroyed both of those, really friendly helpfull people and they did everything i asked waived activation, free airave, free monthly, activate my corporate discount!! great service nothing but praises
     

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