How did she know it was a smartphone? You never mentioned it. She'e lying.Just called Verizon:
Me: Hello I've been having trouble with my phone and would like a new one - can you check If I'm eligible for an upgrade (I already know I am)
Her: Yes you are eligible, any phone in particular that you're interested in?
Me: I'd like to place an order for the htc incredible right away as I need a new phone.
Her: (voice tone becomes more hushed and rushed) - oh I don't see anything about that smartphone in our system
Me: I see, how long before launch do you know about a phone?
Her: Usually we know a month before, as with the droid and eris.
Me: KTHANKSBYE
It's odd that they knew about the droid way before but know nothing about the incredible days before it's anticipated release.
BTW, my first post.
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