My wife's Moto X (non-rooted) is having an insanely annoying problem that I can't replicate on my own Moto X (also non-rooted) and can't seem to fix on hers. She had this problem originally and I couldn't get Motorola support to fix it, so they replaced the phone (assuming it was a hardware issue). This seemed to fix the problem until recently, where her replacement phone is now doing the same thing, so I'm no longer convinced it's a hardware issue (just seems really unlikely that she'd have two phone suffer the same fate that nobody else seems to be reporting).
Here is what her phone does. She can set her media volume all the way off, her ringer volume all the way off, and even the alarm volume all the way off. When an incoming call happens, it will still ring (quietly) one time, then remains silent for the remainder of the incoming call.
The ringing itself doesn't appear to be coming from the same location of the phone as the normal ringer would (when the ringer volume is on), and doesn't use the ringtone that is selected (when a ringtone is selected). In fact, the volume that seems to control this mystery ringer is the internal speaker volume. (The one that controls how loud the other person is while in a call.) Unfortunately, that volume control can't go all the way down.
If I set the phone to some random ringtone and turn the ringer volume on, an incoming call will still make this other ringer happen once with its own ringtone (it's a very generic ring) at the internal speaker volume, then the chosen ringtone will kick in for the remainder of the ringing at the ringer volume. If it's on vibrate, it will ring once, then vibrate for the remaining time.
I have disabled and uninstalled every app imaginable to no avail. I have done factory resets a number of times. (I did this on her previous Moto X as well, before Motorola sent a replacement.)
My phone is also a Moto X and is through Verizon (as is hers) and mine has never had this problem. The only thing she does more often than I do is she uses her headphone jack. I thought maybe hers was getting stuck in headphone mode, so I tried some toggling apps, but this didn't help. In fact, plugging in headphones WILL silence this extra ringer, but it's not ideal for her to keep headphones plugged into her phone constantly just to prevent her phone from ringing.
I figured if I could find the ringtone for this particular ring, I could replace the file with an empty ringtone, so I searched her entire system for audio files and played every single audio file and none of them match this special ring that is happening on her phone.
Again, this special ring only happens one time for each call... is controlled only by the internal speaker volume (which can't go all the way down), not the ringer volume or media volume or alarm volume... it will happen no matter what mode the phone is configured for (ringer on, vibrate only, or silent).
I'm hoping someone who knows more about the inner workings of Android can help me. Is there some sort of generic system ringer whose "ringtone" would not be found by searching the system for audio files? Is there a reason why this ringing would be coming out of the internal speaker and not the normal ringer speaker? Is there a reason it will only ring once, even though it's clear the phone is still technically ringing?
I've found people (online) with SIMILAR problems, but not exactly, so I keep being led down dead ends. I don't need to get the ringing to happen more than once. (It's actually good that it only rings once, though I'd prefer it not ring at all.) It's not some sort of selected ringtone. Changing the system's ringtone doesn't change how this ringer sounds at all. It also does not appear to be an app, as I have systematically disabled and uninstalled everything imaginable in an attempt to narrow this down, to no avail.
Help. Please. Anyone. Thanks in advance!
Here is what her phone does. She can set her media volume all the way off, her ringer volume all the way off, and even the alarm volume all the way off. When an incoming call happens, it will still ring (quietly) one time, then remains silent for the remainder of the incoming call.
The ringing itself doesn't appear to be coming from the same location of the phone as the normal ringer would (when the ringer volume is on), and doesn't use the ringtone that is selected (when a ringtone is selected). In fact, the volume that seems to control this mystery ringer is the internal speaker volume. (The one that controls how loud the other person is while in a call.) Unfortunately, that volume control can't go all the way down.
If I set the phone to some random ringtone and turn the ringer volume on, an incoming call will still make this other ringer happen once with its own ringtone (it's a very generic ring) at the internal speaker volume, then the chosen ringtone will kick in for the remainder of the ringing at the ringer volume. If it's on vibrate, it will ring once, then vibrate for the remaining time.
I have disabled and uninstalled every app imaginable to no avail. I have done factory resets a number of times. (I did this on her previous Moto X as well, before Motorola sent a replacement.)
My phone is also a Moto X and is through Verizon (as is hers) and mine has never had this problem. The only thing she does more often than I do is she uses her headphone jack. I thought maybe hers was getting stuck in headphone mode, so I tried some toggling apps, but this didn't help. In fact, plugging in headphones WILL silence this extra ringer, but it's not ideal for her to keep headphones plugged into her phone constantly just to prevent her phone from ringing.
I figured if I could find the ringtone for this particular ring, I could replace the file with an empty ringtone, so I searched her entire system for audio files and played every single audio file and none of them match this special ring that is happening on her phone.
Again, this special ring only happens one time for each call... is controlled only by the internal speaker volume (which can't go all the way down), not the ringer volume or media volume or alarm volume... it will happen no matter what mode the phone is configured for (ringer on, vibrate only, or silent).
I'm hoping someone who knows more about the inner workings of Android can help me. Is there some sort of generic system ringer whose "ringtone" would not be found by searching the system for audio files? Is there a reason why this ringing would be coming out of the internal speaker and not the normal ringer speaker? Is there a reason it will only ring once, even though it's clear the phone is still technically ringing?
I've found people (online) with SIMILAR problems, but not exactly, so I keep being led down dead ends. I don't need to get the ringing to happen more than once. (It's actually good that it only rings once, though I'd prefer it not ring at all.) It's not some sort of selected ringtone. Changing the system's ringtone doesn't change how this ringer sounds at all. It also does not appear to be an app, as I have systematically disabled and uninstalled everything imaginable in an attempt to narrow this down, to no avail.
Help. Please. Anyone. Thanks in advance!
