Phone will not pick up voiceSupport

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  1. fodosho

    fodosho New Member

    I recently purchased the Galaxy s4 and now it will not pick up my voice or any other audio. When I try to use voice commands on any app or when I make a phone call no one can hear me on the other end. I have factory reset my phone twice to no avail. Is this something I should return or is there maybe something i'm missing?

  2. bhero

    bhero Well-Known Member

    Have you put on a screen protector or covered it with a case. Mic could be covered
  3. sincarafan

    sincarafan Well-Known Member

    A screen protector wouldnt block the mic as its on the bottom of the phone, not on the front. A case could though. If you factory reset twice then Id say the phone is bad.

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