problemSupport


Last Updated: 2012-11-01 01:05:54
  1. asterakos

    asterakos New Member

    Good morning my name is Teris and i am from greece today i had a problem with my chellphone and i wish to help me .yesterday i had 7% of batery but i didnt charge it beacuse i dont want to crash my batery so when i woke up i pluged it in usb to charge and left it for about 3 hours when i deside to see if the charging complete ,i push the on-off button but then my chellphone crashed and i took off the battery i let the batery of about 2-3 minutes then i put again the batery but my chellphone dosnt start i try to connect via pc but nothing i push the volume button with the on-off but nothing again plz help .
    p.s. the red light dont blink or something its like when is charging
    p.s.2 i try the batery to my toung to see if it has elctrisity and it was ok :) thanks you :) have a nice day :D.....

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  2. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    Try to reload the firmware using this method (yes it can be done with the phone powered off:

    1. Before you start you have to download the PC Companion software from Download for PC - Sony Smartphones (UK)
    and install it on your PC.
    2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
    Note! For some models you will be prompted to do a backup prior to the update and then restore.
    3. Install and open PC Companion then select Support Zone.
    4. Phone Software Update.
    5. Start.
    6. Repair Phone
    7. Continue
    8. Accept data removal
    9. Next
    10. Wait for prepare
    11. Select Phone
    12. Follow the connection steps

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