Support Problems + Question

Discussion in 'Android Devices' started by BANKROLL090, Sep 12, 2010.

  1. BANKROLL090

    BANKROLL090 Member
    15

    Sep 12, 2010
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    So its been about a month and a half that I've had my captivate. I've had a few problems with the phone and have searched them, I have found most have the same problems but no one gives any answers to what you can do to fix it.

    Problems:
    .phone restarts at random times until the battery is taken out and put back in
    .text messages delete at random times
    .phone does not sync with Facebook
    .it does not retrieve e-mails
    .gets a bit laggy at times for a 1gHz processor
    .seems like the side buttons seems a smashed in and do not "click" properly

    Does anyone have any answers to these problems?

    Also I wanted to do a factory restore so how can I save my files/ contacts/ etc before I do this to see if it fixes any of the problems.

    Any help on how to backup my phone would be great..

    Thanks,

    BANKROLL090
     

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  2. ageros

    ageros Active Member
    28

    Aug 26, 2010
    38
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    Computer Repair
    AL
    I can't say anything about most of your problems, but I did have an issue with facebook when I first got my phone. To get my contacts to sync I had to remove the facebook application, and remove the existing sync profile. I rebooted the phone. DO NOT reinstall facebook. Setup the sync first, make sure that finishes, and THEN install the facebook app.
     
  3. BigCiX

    BigCiX Well-Known Member
    173

    Jul 30, 2010
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    California
    I haven't had any of those problems.
     
  4. BANKROLL090

    BANKROLL090 Member
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    Sep 12, 2010
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    Okay, well I'm going to do a factory reset than + following your steps for Facebook sync.

    How do I backup my Captivate, I really don't care about to much other than my contacts.
     
  5. BANKROLL090

    BANKROLL090 Member
    15

    Sep 12, 2010
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    ageros, like I said the sync worked but it synced all my friends on my facebook even when I clicked do not sync all facebook friends.
     

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