Hello all. I've owned Samsung phones for a long time but never needed to find a forum to discuss problems because I didn't have any but my new S20 FE is going back if I can't fix the issue.
When you answer a call and put the phone to your ear the screen goes black as it should. If you have a short call say two or three minutes the screen will light back up when you take it from your ear but if the call lasts more than about four minutes or longer, when you take the phone away from your ear the screen stays black and will not light up until you press the side key. To make the issue worse if you attempt to put the phone back to your ear after pressing the side key the screen stays lit up and all kinds of unintentional buttons are pushed with your ear and cheek. I returned my first phone for this problem and got a brand new replacement and the new S20 FE does exactly the same thing. I have had Samsung service hook up to the phone remotely and they can't find the cause of the issue. I have adjusted the screen lock time and display time with no change. They told me they have never had anyone call with this problem but after having two phones purchased about a month apart with the same issue I don't believe it. Has anyone else had a similar issue?
Thanks
When you answer a call and put the phone to your ear the screen goes black as it should. If you have a short call say two or three minutes the screen will light back up when you take it from your ear but if the call lasts more than about four minutes or longer, when you take the phone away from your ear the screen stays black and will not light up until you press the side key. To make the issue worse if you attempt to put the phone back to your ear after pressing the side key the screen stays lit up and all kinds of unintentional buttons are pushed with your ear and cheek. I returned my first phone for this problem and got a brand new replacement and the new S20 FE does exactly the same thing. I have had Samsung service hook up to the phone remotely and they can't find the cause of the issue. I have adjusted the screen lock time and display time with no change. They told me they have never had anyone call with this problem but after having two phones purchased about a month apart with the same issue I don't believe it. Has anyone else had a similar issue?
Thanks