Help Question about Facebook Sync.

[quannumkid]

I too have been annoyed with the non-updating Facebook photo "bug". I really only care to update them for a few of my closer friends, but I was just fiddling with my phone while reading this thread and I sort of figured it out.

To update another contact's Facebook photo, follow these steps (altough I think it only works if the person has a Google photo associated to them, or possibly just another assigned to the linked contact):

1. Make sure the linked contact is displaying the Facebook photo.

2. While viewing the contact touch "Linked" at the top right.

3. De-link the Facebook contact and press "Done", this should leave the Facebook photo associated with the Google contact.

4. You should still be on the "Link" page. Touch the photo and choose "Remove photo".

5. You should get brought back to the "Link" page. Touch Facebook and find the contact to re-link. If the Facebook photo is missing it should update quickly with the new profile photo. Otherwise force a sync to your Facebook account and it should update.

Both of the contacts I updated this way have photos assigned to their Google accounts, and when I tried this method with linked contacts that only had Facebook photos the "Remove photo" option never appeared.


Edit: figured out updating your contact card photo:

Update profile photo on Facebook, manually force your Facebook account to sync on your phone, select your contact card > menu > edit, touch the photo to bring up "Select photo" option, then choose Facebook. It should re-download the photo and will update. Try again from the sync step if it doesn't update.

 

[RawlingsSc]

I'm having the opposite problem. I chose all the photos and saved them in my google contacts before getting the phone (I like seeing the photos I chose - creature of habit - and easier for me at least to find the person that way by photo)

But I have turned off facebook completely on the phone because even after I tell it to use the google photo....it stays for about 5 min and then defaults back to the facebook photo.

Even if I dont' have contact syncing enabled.

I have this same problem. The weird thing is, it isn't all of my facebook friends, just some of them. And not even just the ones that updated their status. I don't really want to cut the link to facebook altogether, but this is getting annoying.

Anybody else notice this, and more importantly, anybody know how to fix this without turning off facebook completely?

 

[Spaded21]

Some of my contacts pictures arent updating when the person changes their profile picture, any way to fix this or force update? I did settings>accounts and sync>facebook and synced everything there but that didnt work

 

[StuFro]

I too have been annoyed with the non-updating Facebook photo "bug". I really only care to update them for a few of my closer friends, but I was just fiddling with my phone while reading this thread and I sort of figured it out.

To update another contact's Facebook photo, follow these steps (altough I think it only works if the person has a Google photo associated to them, or possibly just another assigned to the linked contact):

1. Make sure the linked contact is displaying the Facebook photo.

2. While viewing the contact touch "Linked" at the top right.

3. De-link the Facebook contact and press "Done", this should leave the Facebook photo associated with the Google contact.

4. You should still be on the "Link" page. Touch the photo and choose "Remove photo".

5. You should get brought back to the "Link" page. Touch Facebook and find the contact to re-link. If the Facebook photo is missing it should update quickly with the new profile photo. Otherwise force a sync to your Facebook account and it should update.

Both of the contacts I updated this way have photos assigned to their Google accounts, and when I tried this method with linked contacts that only had Facebook photos the "Remove photo" option never appeared.


Edit: figured out updating your contact card photo:

Update profile photo on Facebook, manually force your Facebook account to sync on your phone, select your contact card > menu > edit, touch the photo to bring up "Select photo" option, then choose Facebook. It should re-download the photo and will update. Try again from the sync step if it doesn't update.

Hmm tried this and still no luck! I did the sequence multiple times. the only way i got it to work was uninstall and reinstall facebook HTC sense. But it is kind of a pain as all my contacts didn't automatically link (not all names are exactly the same) I hope they fix this soon!

 

[Jarpee]

I have had that problem.

 

[Durkan]

ive had that problem on my droid. Not sure how your contact list looks with sense, but if it integrates anything like the droid does, what i ended up having to do for the contacts that just wouldnt update, was go into the contact itself and click on the facebook page for that contact, simply doing that would take you to there facebook info and that would refresh the picture for me. Pain in the ass but it works....

 

[sanfrandroid]

During setup, my phone linked my contact's facebook profile picture to the appropriate contact. If a friend has changed a facbeook profile picture, how do I link the new picture to the contact? Or is there a way to refresh all of my contacts with the new facebook profile pictures? thanks.

 

[jprow507]

I hope there is a fix soon .... did anyone end up emailing HTC?

 

[kyleetrotter]

Tag for a fix...

 

[Ruben]

I emailed HTC. They didn't respond...it's been 3 days.

 

[Spaded21]

Is your contact card supposed to link to your own profile? Because mine isnt and I cant figure out any way to make it

 

[bird jam]

I have seen a few people ask this and haven't seen an answer yet. Anyone know?

 

[JETC]

So far it does not do it automatically. You have to remove your facebook for htc sense account and re-add it back again to get the new updated photos from facebook to your contacts ;/

 

[jasperwill]

thats disapointing. maybe it will get improved later. there was an option for facebook on BB to just refresh all user content. it was something you had to do manually. but if i noticed a friend of mine changed their photo i would goto my phone and click update and within a few secounds all my photos would be updated. of course now that i have this phone i doubt i will be going to the site on a computer any time soon... it seems like i can do anything from my phone now.

 

[Skytown]

I have an email in to HTC about this very issue. When I get a response I will let you know what they say about it.

 

[jasperwill]

that sounds great. i look forward to hearing what HTC says. maybe i will send an email myself as well. (id bet that having more people ask about it gives better odds of it getting added in)

 

[jaymz462]

Cool, I was wondering about this myself. Let us know if you hear back from HTC.

 

[Skytown]

Still no word from HTC so I sent them another email. Anybody else have any luck or find out any new information on this issue?

 

[jasperwill]

i have sent an email to the customer service. i also added a link to this thread in my request stating that several people have the same question.

 

[frmovrfnctn]

the remove accnt, re-add and refresh trick really isn't that big of a deal for me. Wish there was "an app for that", like auto once every week or whatever

 

[bryn987]

it does do it automatically, just takes a bloody long time

 

[JRok316]

I emailed HTC. They didn't respond...it's been 3 days.

I just got off the phone with HTC and they weren't much help. The rep went through some troubleshooting on the phone I already went through (removing then reapplying a link, resyncing all Facebook contacts, etc). He suggested that my friends who have pictures that don't update may have a security setting on Facebook that prevents the new picture from uploading. I went through my own security settings on Facebook and couldn't find anything like that. I even pointed out that if such a setting exists I wouldn't have been able to receive a profile picture in the first place. I was simply told to talk to those friends whose pictures don't update and ask them if they have "that setting" on. If so, to call back HTC and let them know.

In other words, go try this so you can leave us alone now and can just bother us later.

 

[docp]

i have noticed, i posted this on another thread, that only those who originally became automatically linked to certain contacts have updated pictures. if i've manually linked them, their pictures do not change.

 

[westernstar11]

This really is bugging me!!! I've tried all of the steps above to no avail.

 

[JRok316]

I'm hoping they come up with a software upgrade or some other fix in order to correct this issue. Nothing else seems to work!