Response from HTC about Light leakage....


Do you have light leakage?

  1. Yes

    296 vote(s)
    63.8%
  2. No

    135 vote(s)
    29.1%
  3. Dont know yet.

    33 vote(s)
    7.1%
  1. Novoken

    Novoken Well-Known Member

    So I emailed them and got this back from HTC about the light leakage:

    Thank you for taking the time to contact HTC America Technical So I emailed HTC about the light leakage and this is what the wrote back:

    Support via E-Mail with your inquiry about your EVO 4G. HTC has received some reports regarding this issue, and are currently analyzing the potential causes. Most customers are not reporting any issue related to this problem. The issue appears to be cosmetic and should not affect the operation of the device. Additional information will be provided after we finish our investigation of the issue.

    To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number XXXXXXXXXXXXXXXX.

    Sincerely,

    Ante

    HTC

    I guess we all need to take 30 secs and email them about the issue we are having.
    Here is the link to HTC http://www.htc.com/us/support/e-mail

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    coolguy949, eric3316 and CPR like this.
  2. No issues here! Good luck to those of you experiencing it, though.
  3. Novoken

    Novoken Well-Known Member

    Yeah I hear you, my wifes evo is perfect. So its just me lol. Also I have replaced the original evo i got on launch day with ver 003 and it still has the issue.
  4. pwnst*r

    pwnst*r Well-Known Member

    Not sure what the point is. Most aren't having that issue.
  5. CPR

    CPR Well-Known Member

    I'd wager that, yeah, most are having the issue to some degree. It's a manufacturing and/or design flaw. I'm confident my replacement will not have this defect (crosses fingers).

    If HTC won't solve the problem, I'll have some of my techs fix it properly. I like the phone too much to let this annoying issue ruin the experience.
  6. Novoken

    Novoken Well-Known Member

    Same here, Im hoping I get one that its just like my wifes evo. I called 4 BB and no one had any evos. So I will be calling sprint tomorrow.
  7. CPR

    CPR Well-Known Member

    Luckily, my BB rep. is pretty cool. She said a new shipment is (probably) due in this Wed. or Friday and put me down for one. They expect 30-40 units. Worst case, if they don't show up for a few weeks, they will extend my 30 day trail period until I get a phone I'm happy with. I showed her the display and she immediately noticed the LED light bleeding onto the display.
  8. as329

    as329 Well-Known Member

    Can I vote three times as I have three evos with light leakage?
  9. Novoken

    Novoken Well-Known Member

    Ah cool, I have to go back the second BB I went and talk to the guy that did my replacement and see if he can put my name in a list.
  10. Novoken

    Novoken Well-Known Member

    So who has emailed them about this issue?
  11. kellte2

    kellte2 Well-Known Member

    I emailed last Wednesday night. Still waiting to hear back.
  12. Novoken

    Novoken Well-Known Member

    Weird I emailed them on Friday and got an answer today....
  13. pwee08

    pwee08 Member

    i just sent them an e-mail just now
  14. dodgeram02

    dodgeram02 Active Member

    I feel better now i just wrote them a nasty letter..about this damn phone..it was the least I could do..maybe they will get somthin done quick...really SAD but im almost tempted to go back to my palm pre..ya you heard me correct..Im on my 3 EVO..grrrrrrrrrrrrrrrrrrrrrrrrrr
  15. dodgeram02

    dodgeram02 Active Member

    im on my 3rd EVO..all have light leakage an dust under the screen.etc,....
  16. Novoken

    Novoken Well-Known Member

    Yep hope we can get something moving now that we got some emails going their way. he big thing is calling them or emailing them so they know this is a issue and its not 1 evo out of 50 that has this issue. So email or call...
  17. djrottweiler

    djrottweiler Well-Known Member

    Stupid question what is light leakage?...LOL I can see light coming from my buttons on the bottom if I look from the top of the phone downward on it but when I am using the phone I cant see it I have to actually try to see it. Is the light leakage???

    Thanks
    DJ
    JohnJSal likes this.
  18. eric3316

    eric3316 Well-Known Member

    Email sent.....

    They shouldn't even have to wait to get all of these complaints. They just need to use an EVO for a few days to see it for themselves......
  19. Novoken

    Novoken Well-Known Member

    Yep thats it, and it will get brighter lol

    Email and call if you can. Look at the number on the poll 42 with this issue and this thread is less than a day old. HTC needs to do something now.
  20. gt1562b

    gt1562b New Member

    I emailed them. My EVO has gotten progressively worse with the light leakage and the screen is noticeably sticking out above the bezel.

    My wife's EVO doesn't appear to be having the same problem (knock on wood) and this is the only problem I'm having with my EVO.

    I want to wait until they get new phones in using the updated/fixed manufacturing process to get a replacement. I hope Sprint won't give me a hassle replacing it as I really love this phone.
  21. Novoken

    Novoken Well-Known Member

    I do think that HTC/Sprint will extend the 30 days if they take long on a resolution.
  22. Crash

    Crash Well-Known Member

    I would think this issue would be covered under the year warranty from HTC.
  23. Novoken

    Novoken Well-Known Member

    True but I want it fix now lol
  24. Novoken

    Novoken Well-Known Member

    Great no one in a 60 mile radius has a evo in stock
  25. IPvFletch

    IPvFletch Well-Known Member

    Can someone take a pic of what this supposed "light leakage" is/looks like?

    I can't tell if I have it or not. I maybe see the LEDs under the black border at the bottom, but not really leakage and certainly not when the phone is asleep.

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