Should I return or not?

[jumperwire]

My eris has that "scrolling to the left" thing. I have not other problems. Is it worth returning under my year warranty or it that just asking for other problems? (from what I have read about some returns) and will it happen again with another phone? Somebody mentioned the Chargers were the culprit while I read it could be a software problem?

I can deal with the scrolling left when plugged in, but that silent call thing would drive me nuts.

 

[andrizoid]

its a hardware issue. ive had 2 replaced for the same reason. get a new phone.

 

[lukesdiesel]

Yup get a replacement

 

[smacky]

Ask for a Droid or DInc. I heard they were giving those out to a few people. It isn't policy, but it's worth a shot.

 

[wamsille]

Ask for a Droid or DInc. I heard they were giving those out to a few people. It isn't policy, but it's worth a shot.

I negotiated a Storm 2 to a Droid Incredible on my wife's line. (Certified like-new replacement) That phone ended up having issues. Verizon offered another replacement but I negotiated out of my agreement with them.

Customer Service is not authorized to work with you on equipment replacements - you are always forwarded to tech support for assistance. If the rep you are working with is reasonable and all of the over the phone support options have been exhausted, they will help you. My case was extreme. Your mileage may vary.

 

[jumperwire]

Cool! Thanks. Now are you suggesting I call customer service, or take it to the Verizon store?

 

[lukesdiesel]

Id try giving them a call first then taking it to a store if your not satisfied.

 

[smacky]

Call them and tell them this is your primary line. You cannot call back from a "home" phone. It limits their options and expedites them to the more serious decisions. Hopefully it's a different, new phone.

 

[jumperwire]

Well I called today. We went thru the factory reset and so far it's working fine. I wonder if it will last?

 

[smacky]

Well I called today. We went thru the factory reset and so far it's working fine. I wonder if it will last?

I think a replacement device would last longer than a reset. They did for me, but not for long.

I think when the hype for the D2 and DX dies down, you may have an easier time getting a different phone.

 

[jumperwire]

I think a replacement device would last longer than a reset. They did for me, but not for long.

I think when the hype for the D2 and DX dies down, you may have an easier time getting a different phone.

You are correct. New phone arrives tomorrow.

 

[smacky]

Good deal.

 

[ACD168]

after 3 Eris refurbs, I got free BRAND new incredible at the cost of opening a two year contract. keeping old Eris. making $150. Just bitch nicely until you ge your way. I;m on DInc number 3 in under two months.. two new one refurb.. they refurb is the best so far too go firgure... this phone is eris problems all over again..

 

[smacky]

after 3 Eris refurbs, I got free BRAND new incredible at the cost of opening a two year contract. keeping old Eris. making $150. Just bitch nicely until you ge your way. I;m on DInc number 3 in under two months.. two new one refurb.. they refurb is the best so far too go firgure... this phone is eris problems all over again..

Once people understand HTC is shit....the Rwandan genocide will end. Every time you buy an Eris, a Rwandan loses a foot.

Oh yes, I went there. Not Rwanda. The situation there.