Where do you get these speeds in Oakland? Is Oakland the exception to the rest of the bay Area? Even Silly Valley has crappy speeds.
I live in SF and literally within 1/4 mile of 2 towers (which Sprint finally admitted are overloaded and are being "updated"). Meanwhile no matter where I am in SF and even in San Mateo, for the past 6 months I rarely get above 1 MB down and of course with the Galaxy, you get the lovely "sudden- Loss of Signal." Although my wife's Optimus gets a stronger signal, she too has had slow data in the past 6 months no matter where she goes. he same can be said for almost everyone I know on Sprint.
I think that anyone like me who has been a 10+ yr loyal Sprint customer should do what I have been doing lately- call and report the issue and get a ticket #. Also file complaints with the BBB and FCC. Most importantly, ensure that they keep your ticket "OPEN" until you get better speeds.
I am now in touch with my 3rd manager in the "Employees Helping Customers" group and even though I am sick of spelling it out to them, the bottom line is that Sprint is in financial trouble and is loosing customers left and right . Charging people an extra $10.00 (which they initially said was for the 4G that barely anyone can get even now(cannot stay connected anywhere in the bay Area for more than 5 minutes) is just plain WRONG when they know their network sucks now. I am basically refusing to pay the extra $10.00/month until they (A) swap out my 4th defective Galaxy S2 or trade me into a similar phone. Problem is that there aren't any Sprint phones as great as the Galaxy 2. The new LTE phones - Nexus, HTC - both have certain drawbacks, such as non-removable batteries or upgradable storage.
The Mobile industry in the US seriously needs some laws and regulations to protect consumers. I know some people would say "just pay the ETF and move to another provider." First, I would NEVER and either should anyone, pay an ETF when you have legitimate issues. i worked for law firms and I can tell you that if you do decide to port your number from any provider for legitimate reasons, DO NOT pay the ETF. When they call you from collection agencies, ask them nicely to never call you. if they call again, file an online complaint with the various Gov't agencies. They will stop calling.
Although i rarely reach even 1 GB of data/month, I still do not want the bill shock that most people get on ATT and especially VZ 4G when they go over. Also, data should be unlimite when most free apps use your data for advertising. Also, text messages should be unlimited on every carrier as well, like they used to be.
All I want is for Sprint to actually "value" their customers and accept that we consumers should NOT be forced to pay more right now, (no matter how they all follow the same BS lines about "Premium Data."while they spend the next 2 yrs upgrading.
Peace Out
I may have less to complain about. Just now I got 1738kbps down and 462kbps up on 3g here in Oakland, CA. Since 4/14/2012 I've seen download speeds consistently 1400kbps or better. Before that I was lucky to get 500kbps. Maybe they've upgraded a tower or two around here recently. Now they justneed to improve 3g in Berkeley, CA where I work and I'll be set.