The emplpoyees at my local sprint store where I got my phone are very nice and mean well but they don't understand their newest phones yet. A service tech there told me I will never get more than 4 hours battery life out of a charge on my EVO, "it just won't happen" he said. Then today, an employee told my wife (she was picking up her Epic) that "your husband is wrong if he says he can't drag the pre-loaded apps like Nascar down and remove them on his EVO." My wife promptly called me while standing in front of the employee and I told her to try that right now on a phone she had and she tried and said " I'll be darn! You are right" They need to read these forums at night.