We need YOUR help to root the HTC Droid Eris

[samster]

Yea, we should have put this up at the top for those who don't know.

Read Here: Why Root - Android Wiki

added this URL to the original post, thanks!

 

[samster]

I will also post it on MyDroidWorld

DO IT! and other people post on other blogs/forums too. We need HTC to get the idea what their consumers really want.

 

[gtpdjw]

What do we write back to htc as a reply to there email they send us

 

[samster]

As for my reply, (I got the same response as the one posted above), I will be stating that the HTC Hero is NOT the same device as the HTC Desire/Droid Eris, and does not run on the same kernel (obviously, otherwise we probably would have found working exploits already). HTC has legal obligations to provide the kernel source for the actual device, not a similar one. It says so on the phone! Its probably going to be a bit more formal and much longer because I am truly pissed. LET THE EMAILS RAGE ON!

 

[samster]

I don't know about you guys, but part of the reason I have an HTC Android phone, and not a Blackberry, is because it is, or are supposed to be, OPEN-SOURCE and DEVELOPER/HACKER friendly. VZW and HTC are marketing their Android devices this way, and so far its been just a bunch of crap spoonfed to keep the average end-user happy.

 

[tats_06]

DO IT! and other people post on other blogs/forums too. We need HTC to get the idea what their consumers really want.

Already did and now it's also on Twitter!!!

 

[tats_06]

It's also on our front page

 

[vintagetechtm]

sent my Email to htc ....
Email Support</SPAN>

Thanks for submitting - your reference number is 602550

 

[davros]

Thanks for submitting - your reference number is 602920

 

[JrzDroid]

RESPONSE

Hello Brett,

We do understand your concern and frustration in this matter and currently the HTC Hero kernel offered on developer.HTC.com is still capable of meeting your developmental needs for applications that can operate on the Droid Eris. We thank you for your concern in the matter and will relay the information to the proper department for further review. Please visit HTC.com and follow developer.HTC.com for any additional information and updates as they become available.

If you have any other questions, feel free to contact us again. You can find additional support at our user forum HTC Smartphone Wiki - HTC. There is also a customer satisfaction survey for you to take if you are interested.

Philip
HTC Technical Support
HTC - Mobile Phones, Smartphones, Cell Phones, PDAs
HTC (htc) on Twitter

 

[hattrick]

Sent- Thanks for submitting - your reference number is 603436

 

[acidbath5546]

Hey guys, I opened a Bounty over at XDA for Rooting out Htc Desire/Eris with a link to this thread as well..
See if we cant get some money up!

Chk it out:
Root For Desire/Eris. Bounty started! - xda-developers

 

[yankeeboy]

FYI...I got the standard response yesterday as well....I replied with: "Unacceptable answer", they replied with:

I do understand how important it is to be able to use your device to the best of its capabilities. We are not withholding the source code; we are currently working through the legal channels that we must go through to make the source code available to you. When it is available, you will be able to find it on developer.htc.com. I apologize for any inconvenience you may have experienced, and thank you for your patience in this matter.

Philip
HTC Technical Support

 

[hattrick]

FYI...I got the standard response yesterday as well....I replied with: "Unacceptable answer", they replied with:

I do understand how important it is to be able to use your device to the best of its capabilities. We are not withholding the source code; we are currently working through the legal channels that we must go through to make the source code available to you. When it is available, you will be able to find it on developer.htc.com. I apologize for any inconvenience you may have experienced, and thank you for your patience in this matter.

Philip
HTC Technical Support

I received the exact same response this morning. Although they are now saying they are working through legal channels to release the source code and not referencing the Hero source code anymore. So this may be some progress.

 

[davros]

I do understand how important it is to be able to use your device to the best of its capabilities. We are not withholding the source code; we are currently working through the legal channels that we must go through to make the source code available to you. When it is available, you will be able to find it on developer.htc.com. I apologize for any inconvenience you may have experienced, and thank you for your patience in this matter.

Philip
HTC Technical Support

same email i got today, Philip is a busy guy