I was told you can still do it. Chat told me that and they put a note in my account. Here's the convo:
You are now chatting with 'Kyli Rose'
Kyli Rose: Hello, welcome to Verizon Wireless sales chat! My name is Kyli Rose, may I have your name,
please?
Steven: <-----
Kyli Rose: How are you enjoying this beautiful weather today?
Steven: amen to that kyli
Steven: are you?
Kyli Rose: Yes when i get out of the office
Steven: hahahah
Steven: you must be a west coaster
Steven: it's nighttime here
Steven: left coast
Kyli Rose: ready to load up the boat and go fishing, no alabama
Steven: nice
Steven: do it!
Steven:
Kyli Rose: tommorrow day off
Steven: cool
Steven: were you near the tornado two years ago
Steven: or so?
Kyli Rose: no , down south off bham
Steven: ok.
Steven: good
Steven: i hada student from the tornado area
Steven: here's my question... sorry to waste your time
Kyli Rose: not a problem\
Steven: last month I was gonna upgrade and a chat csr told me I open a 5th line, transfer upgrades to it and
keep my unlimited data on my existing 4 lines by transferring upgrades to it.
Steven: now? No one seems to know what I am talking about. Did I miss out on a loophole/
Steven: ?
Kyli Rose: May I please have your 10-digit mobile number and full name to access your account? This is to
better assist you with your questions today.
Steven: yup
Steven: *** *** ****
Steven: **** is my password
Kyli Rose: and your last name to verify?
Steven: *********
Kyli Rose: i am sorry if my responses are slow, i broke my left wrist and am typing with one hand
Steven: oh geez how'd u do that?
Kyli Rose: tripped over the dog
Steven: lol geez.... oops sorry for laughing
Kyli Rose: ok i understand what the agent was telling you to do
Steven: ok that's a start
Kyli Rose: however after looking at you data use for the last 3 month, you really do not have anything to
worry about, January was the largest month of data combined for all 4 phones at 8.5 gb
Kyli Rose: your **** line never use even a half of a gb of data a month,
Steven: i know
Steven: that's the wife
Kyli Rose: #### uses 2 gb a month, #### uses 1.8 gb a month and #### uses 3.1 gb a month
Steven: that's me
Steven: and my son
Steven: I will use up to 3.5 or 4 sometimes, if I'm d/ling apps after rooting/putting on a new rom.
Steven:
odn't tell anyone
Kyli Rose: have you checked into the more plan where you have unlimited talk, text, 25 gb of cloud storage
for free and all of you sharing a lump sum of 10 gb of data (which is over your monthly use) for the same
price you pay now
Steven: well, for me? not quite.. you see I carry a 20 per line promo for life on data.. If I lose the data I lose
the 80 per month discount.
Kyli Rose: now what you were asking me is by adding a line to the account you will get a new phone when
you do that. you activate the phone on the account for 24 hours then you will call and activate the phone on
the line you would like it on and that phone on the new line. am i making sense so far?
Steven: then I transfer the upgrades to the 5th line, keeping the unllimeted on the old lines
Kyli Rose: just out of curiosity did you check to see if your employer offers a discount on your monthly bill? a
lot of companies do and do not say anything to the employees.
Steven: self
Steven: employed
Kyli Rose: yes, now here is the part you are gfoing to hate about doing this
Steven: no love for the self employed
Steven: im sitting down
Kyli Rose: ok,
Steven: I'm already not liking it
Kyli Rose: this is the way you have to do it. you order the phone, the system is going to make you change the
plan, BEFORE you even turn the phone on call customer care and have the phone activated on your old plan
for 24 hours
Kyli Rose: then after 24 hours you will call them again and have the phone activated on the number you want
it on while keeping your unlimited data
Kyli Rose: then wait about 3 days and transfer the next upgrade to the line and repeat the same process
Kyli Rose: does that make sense?
Steven: the system is going to make me put a new plan on the 5th line, right?
Steven: then I move the phone over to an existing line,right?
Steven: then I transfer the upgrade to the 5th line and repeat until lightly browned.
Kyli Rose: yes that is correct. now i will walk you through the initial added line if you would like.
Steven: i need to decide which fones the fam wants first though. is that okay with you?
Steven: i'll email this convo to myself..
Steven: I don't lose unlim this way right? one csr said it'll force me to lose unlim
Steven: they were wrong, right?
Kyli Rose: yes as you can only do one phone at a time
Kyli Rose: as long as you call customer care and tell them you want to keep your existing plan and add the
new line to your 1400 minute shared plan , you will not lose your unlimited on the lines
Steven: oh..csr has to do the phone changes?
Steven: i can't do it online?
Kyli Rose: yes if you do them online it will force you to lose your unlimited data ( that is the part i told you ,
you would not like is the phone calls to customer care)
Steven: oh i dont mind
Steven: i get it... so if I transfer the phone via internet it will force me to lose unlim. if I call and say I want
the new phone transfered keeping the plan they'll do it... then after a few days I transfer the upgrade to the
5th line and repeat.
Steven: they also make the 5th line dormant so I only pay 10 per month on it, right?
Kyli Rose: yes that is correct, isee the notes on your account on the 3-29-14where andrew told you all of this
Steven: well.. i ws told this but not recently
Steven: which is what confused me...
Steven: I wanted to make sure I could still do it but the csr's this past week said no
Steven: I called about this about a month ago.
Steven: the recent csr's said the loophole was closed
Steven: so tyvm!
Steven: i think i can love verizon agian... i was upset with verizon
Kyli Rose: you are welcome as i said it is noted in your account on that day, so make sure you call them out
on the notes in the account if they try anything
Steven: beautiful.. YOu so rock it isn't funny.. so it's under 3/29?
Steven: i can direct them to that?
Kyli Rose: yes that is correct
Steven: I tell you what: I love talking to experienced csr's the new csr's don't know anything.
Kyli Rose: you are right about that , and you can tell i am devoted as well to be here with a broke arm
Steven: hahaha sorry for laughing about it.
Steven: ok.. lemme print this and we're golden
