Wierd...Support


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  1. Thefoodman52

    Thefoodman52 Well-Known Member This Topic's Starter

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    First off, going to say that I love this phone, and will fight through the problems it has because my love for it is deeply ingrained.

    Now to the issue(s).

    -Sending volume. What I mean by this is, almost (excluding my friend who just got his I-Phone (he preferred that over a droid.... go figure), everyone I talk to on my phone complains of my voice being really to excessively quiet. My father, for example, can barely hear unless I am almost barking into my phone. Speaker phone is even worse. While I was talking to my uncle in Arkansas (he was on his land-line), I had him on speaker phone because I didn't want to hold the phone to my ear. He was constantly saying, 'What was that?" to everything (I quite literally mean everything) I said. Just to go to the extreme, I took the receiver end of the phone, and stuck it in my mouth, almost yelling, 'IS THAT BETTER??' as best I could. To which he replied 'A little bit.' To see if he really was kidding or not, after I got done with that, I had my step sister call our house phone and go in her room to talk on my phone to me in the kitchen. It was indeed, very quiet. This is my second phone, the first had no problems, excluding the top half being semi-broken (thanks, cases at the sprint store). This one I've had this problem since I've gotten it, although it seems to be getting worse.

    -Second problem. This one, I just CANNOT figure out. I don't know if it's hardware, software, or me being dumb. Twice, maybe three times daily if I'm actually making a lot of phone calls, when I dial someone or call them via my contact list, the phone will be stuck at the 'dialing' part. It will literally, sit there (for hours on hours *until the phone dies*) STUCK like that. Yes, I can press the home key and go back to my home screen, and 'open' a program, but the programs will just bring me to a black screen, until I go back home, at which point I can flick through my home screens, with nothing to do. Pressing the end call button will not end the dialing process, and nothing responds, not even holding the button down to power the phone off. My only resort is to yank out the battery and re-boot.

    -And here's something interesting... yet another problem. Occasionally, (once a day at least) it'll appear I have full signal! This is usually when I get happy, and for no reason. When I get to see full bars, for some reason I get an urge to go web browsing, or stream some music. Most of the time, this is a true 6 bars, and everything works brilliantly. However, for this (usually, maybe more) once a day thing, sometimes I can't do anything! I'll open up my browser to the little page with the droid guy hanging off the top and it telling me it can't connect. Then I try to make a call, all of them fail. Again, a battery yank. After this, it goes away.

    -Random restarts. This phone, unfortunately, does it. My other, fortunately, did not. This, isn't fun for me. At times, it happens back to back, which is damn annoying, and leads me to run around with the phone in one pocket, and the battery in the other. It'll happen usually when I'm under '50%' battery life (quotations because I know it's a lot higher). It won't matter if a program is running.

    -Screen brightness changing (manually). The other day, I discovered this while in the airport coming up to Kansas. It was rather bright where I sitting in the Atlanta airport waiting out my 2 hour layover, so I needed to up the brightness on the screen to see what I was doing. To my shock, when I disabled auto brightness to manually crank it up 90%, force close of the settings. I thought, oh crap. I did it again, same result. Tried to d/l the widget. When I tapped the widget, a force close pop-up came up. It's still doing it.

    -Occasional Random airplane mode, another battery yank​

    In short, when I get back home here on the 30th, unless otherwise fixes are available for me to do, I'm going back to the Sprint store to get another one, seeing as this qualifies under 'software' issues, and my insurance will get me another one without any hassle.

    Currently installed programs that run while the phone is ON.
    -GDE Home (yea that's right, I love it. Go buy it now.)
    -A virtual keyboard that's frowned upon by the moderators here, which is why I'll make it hidden to the scrolling eye.

    The Hero virtual keyboard <--Highlight to see
    -Spare parts
    -Handcent
    -Gmail
    -Email
    -Default weather app
    -Advanced task killer (to kill no longer being used apps and the startup ones *NFL mobile and whatnot*)
    -Where's My Droid (I've misplaced my phone twice, I need it on *=(* )
    -Digi Clock Widget
    -AudioManager
    -Moxier Mail
    -Alarm Clock
    -Default music player (most of the time)

    Again, to solidify my stance, these are fixable problems. I'm not going to get rid of this phone, even though I've still got a little while left on my 30 days thing. I love it, and will stand by it. In my opinion (high school kid *18*) this is better for me than a Blackberry. Although it is buggier in some ways, it's for me. It does more of what I need, and the things it does, (I think) it does better than the Blackberry. My .02 cents on that.

    -EDIT-
    Wow that's a lot, sorry. I didn't realize I just punched out a page and a half of crap. =S Also fixed some spelling errors, I'm OCD.​
     

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  2. AndroidSPCS

    AndroidSPCS Well-Known Member

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    Not sure what the AudioManager is, but could it be causing the faint sending microphone volume?

    Try downloading Voice Recorder from Marketplace, and test it out by recording some voice memos. If the voice memos sound faint, then the hardware is to blame. If the voice memos sound loud, then some software or something else is causing the microphone to sound faint.
     
  3. njbianco

    njbianco Well-Known Member

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    Im not sure but i think it may be your phone I dont have any of those problems at all id goto sprint and try to exchange it


    • - my phones loud and crisp every1 can hear my perfect
    • - I never had any connection problems
    • - Never had my phone do a random restart
    • - Screen brightness never changes by itself are you sure you dont have auto brightness on under setting>sound and display>auto brightness
    • - Ive had my phone since Nov 2nd and never had my phone go into airplane mode

    Like I said if I was you I would goto the sprint store and get and exchange it, ive had my phone for 2months yet & havent had a single of these problems
     
  4. Thefoodman52

    Thefoodman52 Well-Known Member This Topic's Starter

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    Gonna try the voice recorder out, will edit this in blue coloring when tried.

    Okay, the problem may be the microphone. I tried talking into it like I would with it on my ear, it was acceptable. Anything over 10" away however, really quiet. Almost as if the distance was doubled. >.> Dangit...
     
  5. Thefoodman52

    Thefoodman52 Well-Known Member This Topic's Starter

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    "so I needed to up the brightness on the screen to see what I was doing. To my shock, when I dis-abled auto brightness to manually crank it up 90"

    Auto brightness is off.
     
  6. njbianco

    njbianco Well-Known Member

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    Thats strange id definitely goto a sprint store and try getting it exchanged
     
  7. AndroidSPCS

    AndroidSPCS Well-Known Member

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    That's normal, for me. I hold the microphone close to my mouth when on a call. If I pull it away, the voice is faint.

    Only the Blackberries have awesome microphones / speakerphones in this regard, nothing else comes close.
     
  8. Thefoodman52

    Thefoodman52 Well-Known Member This Topic's Starter

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    Hmm.... I don't know about the microphone thing then. I'll just stick with what AndroidSPCS said and blame it on bad hardware. All the other problems requiring me to yank a battery 1-3 times daily though.... too much to take. Will be exchanging. Thank you marketplace for keeping track of what I download. =D
     
  9. njbianco

    njbianco Well-Known Member

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    Very true on the blackberry microphone thing thats why i use my blackberry 9630 as my main voice & messaging phone and my moment as my internet surfing and play phone. I love my moment but but I love my blackberry 2.
     
  10. Thefoodman52

    Thefoodman52 Well-Known Member This Topic's Starter

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    If only we were all as rich as njbianco.... lol
     
  11. njbianco

    njbianco Well-Known Member

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    I wish I was rich I just love my phones I waste money i dont have on em
     
  12. Thefoodman52

    Thefoodman52 Well-Known Member This Topic's Starter

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    So you're American too? Sweet! Welcome to the club! XD
     
  13. IOWA

    IOWA Mr. Logic Pants Moderator

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    Wrong. Actually motorola and sanyo make the best microphones and speakers around. Especially for PTT.
     
  14. KeithKris

    KeithKris Well-Known Member

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    On the microphone, be sure you're not accidentally covering it with your finger when you hold the phone. I was doing that for awhile when I first got this handset. The microphone is a small hole on the bottom of the device, about the same distance from the end as the red key, on the black part of the slider.
     
  15. PiggyGirl

    PiggyGirl Well-Known Member

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    Maybe the task manager is causing your connection problems. If not, just go ahead and exchange.
     
  16. agent0014

    agent0014 Well-Known Member

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    You know, my BF was telling me that people can't hear him when he's using it on speakerphone... I never thought to test it against mine. I wonder if there's a small handful of defective microphones out there. I'll have to test when we're home tonight, compare it to mine at least. I just assumed that speakerphone sucked as it always has for me on any mobile device I've ever had lol. I never use it, I do most of my calls through my car's audio system lol.
     
  17. Thefoodman52

    Thefoodman52 Well-Known Member This Topic's Starter

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    Update:
    Im back in town from Kansas, and took it to the store I bought it from. As of now, the ladies that sold me the phone know me on a first name basis. I walked in, a smile, a joke, and 5 minute wait (they had about 20 people in the store) later, I was talking to her. I told her what was happening, and it so happens a new worker there has a Moment. He hasn't had any of the problems described, and so she just looked at me and said, 'Just come back in Friday. I'll call you when it gets in.' I hadn't even asked for a new one, lol.

    Well, we'll see how this one goes out. The settings forceclosing are a major problem now, I can't change anything w/o a FC. That and the stock (or any) camera app WILL take a picture, but first the screen must go 100% white, the camera app (any) MUST crash, then re-open. Upon re-opening, the photo will be taken, but it takes FOREVER.

    I think I got a lemon.... and a sour experience on this one. (pun intended)
     
  18. Keybeeetsss

    Keybeeetsss Well-Known Member

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    :confused:
     
  19. njbianco

    njbianco Well-Known Member

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  20. Keybeeetsss

    Keybeeetsss Well-Known Member

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    I'm just a wee bit confused on how 1 talks on the phone these days; I always thought its either BT, Speakerphone, or holding it the normal way to ur ear which would obviously be close to the mouth rite?
     
  21. legallady1966

    legallady1966 New Member

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    This forum and great and thanks to everyone who post on here. I just got my HTC Hero and I have noticed that when receiving an incoming call, I don't always hear the phone ringing...it just lights up. Is anyone having this problem? Btw, I also had this problem with my Instinct. Sorry if I posted this on the wrong thread...I'm new to all of this. Thanks.
     
  22. AlkiDweller

    AlkiDweller Well-Known Member

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    You might try in the Hero forum. This is the Samsung forum.
     

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